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37.5 hours a week

5 days over 7

6am to 2pm, 2pm – 10pm (flexibility is essential)

About the role

Key Purpose of Role

The First Line Manager will support the operational team ensuring all colleagues are motivated, engaged and focussed upon customer service, safety and operational efficiency.

Reporting to the Operations Team Manager the role key accountabilities are:

Key Accountabilities

• 
  The management of a variety of Distribution Centre functions including Goods Inwards, Put-away, Picking, Replenishment, and Despatch.
• Effective leadership of Team Leaders and warehouse colleagues.
• Motivating staff and driving a culture of continuous improvement,health and safety and service focus
• Ensuring that all tasks are undertaken safely and are completed to schedule by appropriately trained colleagues.
• Contribute to the management of safety on site ensuring all accidents and incidents are reported and acted on accordingly including undertaking accident investigations where necessary
• Supporting the Operations team managers in leading the shift and rotating weekly (or as agreed) on a 6-2, 2-10 basis.
• Comfortable and competent in leading a shift in the absence of the OTM
• Ensuring all stock movements are accurately completed using the NAVISION (WMS) system.
• Reporting as directed on the performance of the various teams within the shift, focussing on meeting agreed targets and goals and taking appropriate corrective action(s)
• Working with the Operation Team Managers to complete labour & demand planning – construction and preparation of daily & weekly rotas/holidays/overtime hours of warehouse colleagues to deliver the warehouse plan
• Key Holder
• Support Operations Team Managers to manage absence across the Distribution Centre monitoring absence levels and individual absence patterns
• Chairing first level disciplinary hearings and undertaking disciplinary investigations under the guidance of the People Manager

Essential Skills and Behaviours required:

• 
  3 years minimum experience of managing a team of up to 80 warehouse colleagues preferably in a 3PL Retail environment or in-house retail environment.
• An understanding of stock flow and movement and all associated Standard Operating Procedures (SOP)
• Problem identification and resolution of operational issues at ‘ground’ level
• Promoting a culture of Safety and Continuous Improvement
• Experience in Navision WMS (warehouse management system) or similar
• Use of hand held terminals, picking, put away and periodic stock counting activities
• Experience of managing teams including setting rotas, holiday planning and identifying performance and conduct issues
• Energetic, motivational and empathetic
• Flexible to varied tasks & shift patterns
• Good understanding of safe working practices within a warehouse environment

At Hobbycraft we celebrate the joy of crafting, and we celebrate all of our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.

Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.