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The Private Shopping Coordinator will assist both Private Shoppers and Private Client Managers, supporting their business with administrative and operation tasks.

Private Shopping Coordinators support with tasks such as necessary documentation and paperwork, returning stock to the shop floor and liaising with internal departments, in order to maintain the PCM/PS business and create a smooth Client experience.

About Us

As the world’s leading luxury retail emporium, Harrods offers uniquely exciting challenges. Working days are as varied as the requirements of our clients, and we nurture an environment where the flexibility, resilience and initiative that help us maintain outstanding levels of service are recognised and rewarded. Our Client Experience Team is both our hosts and our ambassadors, welcoming the most discerning clientele to our Private Shopping Suites. First impressions are lasting impressions; therefore, the role of Client Experience Assistant is fundamental to the client experience curated.

About You

You must also be confident, resilient, and able to thrive under pressure. You must have excellent communication and relationship-building skills, as you will be responsible for maintaining relationships and attempt to raise the department’s profile throughout the Store. You will be discreet and professional, you will confidently meet and greet clients, always aiming to provide outstanding customer service.

Excellent attention to detail is key, as you will ensure that paperwork is completed accurately and promptly in order to adequately support the business, as well as ensuring that stock management and organisation is maintained and correct. You will also gain exposure to the role of a Private Shopper by assisting during appointments.

Our Promise to You

You will receive in-depth training and the real-world experience that will make you a subject expert, with a deep knowledge of Private Shopping. The department offers good paths for career progression and personal development, and the skills and expertise you gain will be transferable, and highly coveted, in businesses across every industry.

Our benefits package reflects the value you bring to our business. It includes up to 33% in-store discount, 22 days’ annual leave, additional birthday off, season ticket loan, full access to our corporate health service and corporate discount for gym membership, restaurants, hotels and more.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.

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