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We are looking for a Specialist Kit Sales and Operations Co-Ordinator to join the team at our busy Birchwood office.

The main purpose of the role is to maximise sales revenue through the co-ordination of the Specialist Kit internal function, ensuring continuous improvement to the customer experience by tailoring our sales approach to the customer’s needs, whilst also supporting the overall P&L performance nationally through the application of end-to-end logistics and order fulfilment.

Responsibilities include:

• Adopting a proactive approach, commercially prioritising the market and key customers to ensure that the target for revenue, contact rate and average handling time are achieved.
• Providing escalation support for sales desks for in day/next day order failures and potential lost hires by providing resolutions to the appropriate logistics escalation point.
• To support pricing in line with P&L, and response times for enquiries within SLA’s.
• Working alongside operational teams to ensure consistent high levels of machine availability.
• Identifying sales opportunities and securing the business, working closely with regional and internal sales teams where applicable and ensuring sales targets are met in accordance with key performance indicators.
• Maintaining an accurate pipeline of future work for our specialist kit fleet.
• To endeavor to ensure customer service and customer expectations are exceeded for both internal and external customers and demonstrating professional resolutions of customer related problems or service issues.
• To successfully convert enquiries into orders, and achieve ‘above minimum’ prices to hit and surpass revenue targets.
• Good commercial decision making with regards to customer needs, hire duration, price, quote conversion and availability.
• Minimising spend on external rehire by supplying a Nationwide Platforms machine wherever possible.
• Taking shared responsibility of the operational efficiency, customer satisfaction, financial performance and health & safety of all locations in the region.
• Managing and co-ordinating any re-hire opportunities that are not currently handled by existing hire desks (for example UK Forks and MEP).
• Ensuring the adherence to all company quality standards including management systems and the IT platform, in order to ensure the accuracy of data capture to minimise any delivery issues and customer disputes.

The candidate will ideally be:

• A proven leader with both sales and operational experience.
• Proactive, a high energy team player, willing to go the extra mile to do a good job with a “can do” attitude.
• Able to create a strong sales environment to coach and motivate the team.
• Passionate about maximising sales opportunities.
• Able to identify improvements, introduce changes in tandem with colleagues, and the ability to measure improvements using call centre data.
• A credible communicator, comfortable influencing managers with the ability to negotiate and establish common ground.
• Able to balance a customer-oriented and a results-driven approach.
• Able to demonstrate both cost & commercial awareness.
• Focused on continual improvement, challenges the status quo and leads discussions.
• Able to demonstrate a clear understanding of what needs to be achieved and stays focused on the goal.
• Confident with technology with working knowledge of MS PowerPoint, Excel, Word & Teams.

Nationwide Platforms is the market-leading powered access rental company in the UK, providing a fleet of more than 13,000 machines from a network of 30 depots across the country. It also has the largest powered access training department in Europe, delivering a comprehensive range of working at height training courses to powered access operators and the access industry.
Nationwide Platforms is part of Loxam, the largest equipment rental company in Europe.