Job reference number 293788

Privacy Culture and Change Manager - London (Hybrid) - Permanent

Competitive Salary

On target bonus

25 days annual leave (plus bank holidays)

Full time

Permanent

This is a Hybrid Working role with a requirement to attend our London office every Tuesday. Please note, National travel will also be required (approximately once per month) to deliver face to face training in line with business needs.

We’re currently innovating and transforming our business for the future, adapting towards a parcel delivery market, as well as taking environmental responsibility for our impact as a business. To get there, we need exceptionally talented, bright, and driven people.

Are you a proactive, dynamic individual, with excellent stakeholder engagement skills? Do you have experience training in large, complex environments and a keen interest in data protection? If so, we would love to hear from you. We are looking for a Privacy Culture and Change Manager to join our Team. Interested? More details and how to apply can be found below.

Reporting into the Head of Privacy Governance and Culture and working within the Data Protection Office, accountable for delivering a risk-based data protection and awareness and culture programme to all Business Units across the Royal Mail Group (RMG, including subsidiaries and key third parties), enabling the DPO to meet its regulatory obligations to delivery training and awareness raising (Art39).

About the Role

You will define RM’s data culture and change roadmap, working closely with data protection, cyber security, and compliance champions from across the business, to adopt a risk-based approach ensuring sufficient flexibility within the schedule to be proactive and reactive if/when required.

You will design and deliver both mandatory business-wide and targeted Data Protection training to high-risk functions underpinned by our key privacy controls using interactive and innovative learning experiences, for e-learning, phishing simulations, culture assessments and training to high-risk functions. You’ll demonstrate training and awareness effectiveness by defining and tracking key performance metrics, working closely with Privacy Risk and Governance Manager to define and updateKPI and data insights lead in the team, and make recommendations for action that enable senior leaders to take difficult decisions.

You’ll monitor and identify the top human risks to the organisation and the behaviours needed to change to mitigate those risks. Alongside this, you’ll maintain awareness of the current security threat landscape and the importance of horizon scanning for future changes and developments in relation to data legislation, creating relevant content to educate impacted users.

You will define and embed a coaching and remediation framework (consequence management) to further support colleagues within a ‘safe space’ and champion positive behaviours through recognition. You’ll also line manage a Privacy Analyst, completing one-to-ones, mentoring, and setting quarterly targets.

About you
To truly excel in this role, you’ll possess, and be able to evidence, the skills and experience listed below:

• Prior experience in being accountable for delivering a data protection and security awareness program across a large and complex enterprise
• Experience of implementing awareness and education through multi-platform internal communications channels (e.g. corporate intranet, newsletters, videos, blogs, email announcements, webcasts)
• An in-depth understanding of privacy regulations such as UK GDPR, CIPP/E or CIPM is desirable
• Detail-oriented; outstanding project management and interpersonal skills in a fast-paced environment; Project Management and/or Change Management qualifications desirable
• Excellent communication and stakeholder engagement skills with the ability to influence and adapt approach at all levels
• Able to readily adapt the training and awareness agenda to support Business strategy and privacy risk reduction
• Commercially savvy with the ability to appropriately balance data protection and security awareness needs with business impact and benefit
• Ability to perform in high performance environments, prioritize workflows, meet targets, and call out when appropriate

We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.

Extra Benefits

• Generous holiday entitlement of 25 days (plus bank holidays), increasing with years completed service
• Company pension scheme with competitive contribution rates
• RMG Share Schemes - partnership and matching share offer
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Access to our Feeling First Class service, providing both mental and physical wellbeing support
• Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
• Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
• Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
• Free & discounted RMG products - free keep safe & redirection, partner discounts
• Free stamps at Christmas
• Available only to perm employees

Your career in safe hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses.

We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.

Next Steps

The next stage of the selection process will be a virtual interview consisting of competency based and role specific questions. If successful at this stage, you will be invited to attend a face to face assessment.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

Closing Date: Sunday 23rd April 2023. Please note, this advert may close early if the appropriate number of applications has been reached.

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