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Combs Ford Surgery is looking for an experienced practice administrator to join our friendly workforce. The Practice Administrator will be responsible for the surgeries IT, and support and work closely with all members of the team with all various administrative duties. This is a very exciting and varied role and would ideally suit someone who likes a challenge. If this is you we would love to hear from you.

Combs Ford is an inclusive, friendly, flexible, forward thinking, multi-disciplinary primary care team. We have easy access to the A14, and we are near the beautiful town of Bury St Edmunds, surrounded by lovely countryside and not far from the Suffolk coast. We support 9,000 patients from a diverse range of backgrounds. We offer ongoing support and development, a competitive salary including the option of joining the NHS Pension scheme and a growing number of other additional benefits.

The main duties are to oversee and take responsibility for the administrative aspects of the practice. They are responsible for various administrative duties and accountable to the Practice Operations Manager and Partners. They work closely with all members of the practice to meet agreed partnership aims and objectives within a profitable, efficient, safe and effective working environment and maintaining a happy and committed team.

Previous experience of working within a GP practice environment and a working knowledge of SystmOne would be a definite advantage.

Essential

• GCSE grade A to C in English and Maths

Experience Essential

• IT literate
• Sound keyboard and computer skills including use of Microsoft Office, nhs net email.
• Ability to operate office equipment, telephones, photocopiers, fax machines, scanners
• Excellent attention to detail and ability to check and re-check work to ensure high levels of accuracy
• Ability to work on repetitive and regular tasks
• Ability to work under pressure and to tight deadlines
• Problem solving skills
• Ability to escalate problems/issues as required
• Good reading and written skills
• Professional telephone manner
• Ability to deal with patients sensitively
• Ability to work as part of a team but also on own initiative when required
• Calm outlook in a busy workplace
• Positive disposition
• Understanding, acceptance and adherence to the need for strict confidentiality and Information Governance standards
• Experience of working within Primary Care or healthcare setting

Desirable

• Knowledge of SystmOne
• Knowledge of or experience of medical terminology
• Ability to work in a changing environment

SPC is an innovative partnership with likeminded Suffolk GP surgeries covering 130,000 patients.

Doctors and practice staff share resources and work together to ensure patients continue to receive high quality healthcare.

Suffolk Primary Care is committed to a policy of equal opportunities in employment. Applicants will ideally be fully vaccinated against Covid.

Benefits of working for SPC include:

NHS Pension Scheme

• The NHS Pension Scheme is a defined benefits scheme
• Life insurance
• Family benefits including an adult dependents pension and childrens pension
• Ill health benefits
• 20% employer contribution

Electric Car Salary Sacrifice Scheme

• No deposit
• No credit check
• Fully comprehensive insurance
• Servicing and tyres
• Breakdown cover
• Up to £2,000 contribution from SPC subject to conditions

Proper Pay

• Living Wage Foundation Accredited
• GP Remote Working Eye Care Vouchers Health Service Discounts
• Annual Leave - Minimum 33 days FTE with enhancements for long service
• Enhanced Maternity & Paternity terms
• High street discounts through our own online portal
• Technology and Homewares Salary Sacrifice schemes with Currys and John Lewis
• Cycle to Work Salary Sacrifice Scheme