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Customer Service Advisor – Across our Branch network

Why you’ll want to work with us:

We are Northern Ireland’s leading bank and our multi award winning Personal Banking teams are looking for new Customer Advisors. We don’t like to boast . . . but we have been voted Best Customer Engagement and People Engagement Teams and we would love you to help us win more awards! We aren’t just your run of the mill branch teams, we are a community and pride ourselves on our strong team culture. Not only are we are renowned for delivering outstanding customer service, but we are passionate about giving back to our communities through volunteering, we have raised over £100k with our charity partnership, AWARE NI and we have a long history of supporting local sporting talent through Danske Bank Ulster Schools’ GAA, Ulster Schools Rugby.

No wonder we are recognised as one of Northern Ireland’s top ten Best Companies to Work for. So if you share our values and enthusiasm and all of what we stand for resonates with you, then you will find a home in our Personal Banking teams.

Why you’ll want apply…..

The reason we want you to join us is that around 20% of our teams have been promoted or moved into new jobs internally in the last year– making space for some new team members!

We are looking for Customer Advisors in our Branches. If you have a passion for customer service, love working with enthusiastic, supportive team members and can communicate well then we would love to hear from you.

Branch – helping our customers face to face

We have 28 branches across Northern Ireland, we are recruiting for the below branches:

• North East

Ballymena, Magherafelt, Antrim

• North West

Altnagelvin, Shipquay, Coleraine

Our branch working hours are 9-5pm Mon-Fri and Saturday 9.15-12.45 (requirement to work only one in seven but when you do, you’ll get a half day off during the week!)

As a Customer Service Advisor, irrespective of where you work, you will handle customer’s day to day banking queries, assist with their digital questions, open new accounts, provide information on new products, manage customer meetings, basically delivering that outstanding customer service we are famous for!

What we can offer you...

We take your training and upskilling seriously – we want you to be successful and you’ll automatically be entered into a career pathway with the ability to be promoted within 9 months and increase salary along the way!

Within Personal Banking there are various career paths, whether it be progressing into our business or digital teams or even our customer meetings team. There are also opportunities to move into our Mortgage Team, or Risk and Operations and even into Private Banking. Irrespective, there’s lots of opportunity for progression for everyone!

Our bespoke training programme ensures our new colleagues come together for the first week of their training at our Head Office in Belfast. You’ll then complete further training all in a supportive, safe and collaborative environment.

We think we are a pretty cool place to work, with a collaborative and fun culture. We pride ourselves on being a truly inclusive team – everyone is welcome! We want our talent to come from a variety of backgrounds, not because it’s the right thing to do but because it makes us stronger. After all, our customers come from all walks of life, so should our colleagues.

Obviously our branch colleagues interact with customers on a face to face basis but we still offer flexibility that works with your life. If you want to work part time, we can offer that provided you are able to work at least 21 hours a week after training (training is full time 35 hours per week).

Our Personal Banking teams also have many opportunities to come together to do community volunteering. We believe that when colleagues get the opportunity to volunteer it creates value for society, our business and the individual.

What skills and experience do you need to join us?

You’ve probably guessed we are looking for individuals with customer service experience, preferably from a retail, hospitality or customer facing background. You’ll also need to have experience of working within a team and have great communication skills. So if you have these skills and you want to work in our award winning Personal Banking teams, apply now!

All you need to do is ensure your skills are clearly outlined on your CV and ensure you tell us which part of Personal Banking you are interested in:

Please note the start dates for these roles will be 17th July and 14th August.

Salary & Benefits:

There’s much more to working at Danske Bank than just a salary, but for this role we are offering between £20,225 - £24,000 (depending upon experience and shift pattern and this can be discussed at offer stage). As a Customer Service Advisor you will receive 32 days’ leave per year which includes 22 days’ annual leave plus 10 paid bank holidays (Bank holiday working is not compulsory).

We also offer an attractive range of flexible benefits centred on wellness, financial, psychological, physical and social. Everyone’s circumstances are different and our benefits can be tailored to your needs. For example, if you want to buy more holidays or need to avail of medical treatment, then you can avail of our free private medical care. If you want to make your money go further, our Danske Discounts offering is just for you. With non-stop discounts, this is the perfect perk for all colleagues. If the gym is of interest to you can avail of savings on gym membership. Finally, all Personal Banking colleagues can avail of free breakfast on site.

Sound good? Great! Then get that CV polished!

Don’t waste any time - share your CV with us as soon as possible.

Please note this job ad will close once an optimum number of applicants have been received.

If you do have any questions about the roles then reach out to Aisling McLaughlin at [email protected] .

Danske Bank is committed to providing equal opportunities to all.