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About the role

The intelligence team is a central function within claims, supporting both our commercial and retail investigation teams with intelligence services and agency coordination, to disrupt and prevent claims fraud.

This role develops the technical intelligence approach within the Claims Fraud Intelligence Team, guided by both the Intelligence Manager in terms of the wider strategic direction and the Intelligence Team Leader through capability and resource. Ensuring that intelligence is progressed at the earliest opportunity, across AXA and the wider market to achieve maximum impact and disruption.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at our office in Haverhill or Ipswich, visiting clients or attending industry events.

What you'll be doing:

• Share technical intelligence approach on operations to maximise our strategic impact (disruption through to prosecution), through mentoring and development
• Identify new fraud trends and modus operandi through analysis of activity and fraud intelligence, to generate actionable intelligence and escalate and present through appropriate fraud committees
• Perform proactive investigatory analysis using data and intelligence processes to deliver verified counter fraud referrals ready for investigation by CVT
• Provide a coordination function on a range of fraud related tasks within AXA and across all CVT areas
• Identify, secure and evaluate intelligence and data sources relevant to fraud investigations and contribute to the development and management of a relevant and functional central intelligence database
• Provide a central point of contact for Law Enforcement Agencies and external stakeholders regarding organised and complex fraud, including liaison with the Insurance Fraud Bureau
• Develop, maintain and make use of an extensive network of internal and external contacts and relationships in order to keep up to date with new and existing fraud trends
• Respond effectively and efficiently to third party requests such as Witness Statements and attending court where required to support a CVT investigation and maintaining accurate records for evidential purposes

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

About you

What we’re looking for:

• Relevant professional qualification in fraud management ACF (tech) (specialist) desired
• Knowledge of fraud detection systems and processes, within the insurance industry and an understanding of key fraud trends and typologies
• Good understanding of Microsoft Excel, and other common systems used for fraud detection (i2, or similar mapping / charting software)
• Working knowledge of analytical systems and associated processes needed to identify and verify fraud in suspect or unusual patterns of activity
• Excellent communication skills (verbal and written)
• Excellent planning and organisational skills
• Good knowledge of the intelligence process
• Demonstratable experience in a claims / fraud related environment. This experience may have been gained in insurance claims or in the intelligence team of a police force or similar environment
• Experience of collating data from multiple sources for analytical purposes & delivering analysis and reporting

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [email protected].

About AXA

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

Proud to be part of the AXA Group, a global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life’s uncertainties. Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by millions.