Post Office Assistant Swansea, Wales
Job description
Job Description
- To assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the office and its staff, the control of losses and provision of friendly, efficient service to customers, colleagues and visitors.
Key Tasks/Responsibilities:
- To deliver customer service in line with POL Agency Minimum Service standards
- To contribute ideas for driving the business and its team forward
- To use relevant processes and policies to ensure the security of people, stock and cash
- Reports all customer complaints to manager on duty
- To comply with relevant legislation and health and food safety responsibilities as defined in the induction period and training
- To fully engage in the company’s sales strategy
Financial Responsibilities:
- Adherence to cash and stock control policies
Key Job Info:
- May be required to work evenings and weekends
Generic Responsibilities:
- Behave within the principals of the company’s values at all times
- Maintain employee and organisational confidentiality in line with the Data Protection Act
- Demonstrate commitment to equality and diversity
- Comply with all legislative requirements as well as all company policies, procedures and processes
PERSON SPECIFICATION: We are looking for people who can meet the following criteria as closely as possible:
Education / Qualifications / Licenses
Basic education (numeracy and literacy)
NVQ Level 2-3 in Retail Skills, Customer Care or similar is preferred but not essential
Skills / Abilities / Knowledge / Experience
Previous experience in a similar role and/or industry is preferred
Reliably follows instructions and procedures
Some understanding of legislative responsibilities of a financial services / retail environment and the skills to assist with those responsibilities
Ability to contribute ideas for driving the business and its team forward
Experience of using a Challenge 25 policy desirable
Keen and enthusiastic approach to working both in a team and independently
Previous cash handling experience is preferred but not essential
Behavior / Attitude
Customer focused and understands the importance of this to the business
Demonstrates integrity, a strong work ethic and upholds the company values and principles
Flexible approach to working hours
Shows a commitment to ongoing personal development and training, always striving to improve
Position in our Cwmbwrla Store - SA5 8BA
Job Type: Full-time
Ability to commute/relocate:
- Swansea: reliably commute or plan to relocate before starting work (required)
Work Location: In person
