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OVERVIEW:

The role of the Credit and Collections Manager is to manage the activities of the credit department. This position will report directly to the Director of Finance.

This is a hybrid position, with two days available to work from home.

RESPONSIBILITIES:

• Manage the credit granting process including establishing appropriate limits for new customers and monitoring and assessing credit limits for existing customers.
• Maintain appropriate documentation and other information in customer credit files.
• Review customer accounts on a regular basis to maintain an appropriate level of credit risk.
• Manage day-to-day collection activities to ensure customer accounts are accurate and delinquent accounts are managed on a timely basis.
• Recommending changes for improvement of the company’s credit policies, processes, and controls.
• Ensure the accurate and timely distribution of customer statements.
• Manage the pre-authorized debits of customer accounts.
• Initiate credits and adjustments to customer accounts within company policy limits.
• Identify problem accounts and escalate collection activities as required.
• Work with divisional operations staff to ensure collection activities balance the needs of the customer and the company.
• Ensure the accurate application of payments, undertaking investigation where queries arise to minimize bad debt write offs and maximize receipts.
• Negotiate payment programs for delinquent customers.
• Develop relationships with customers to establish strong business relationships and limit credit risk.
• Assess and identify accounts that need to be escalated to a collection agency or legal action status. Coordinate collections with third party contractors and legal professionals, as necessary.
• Optimize the ERP as it relates to accounts receivable and credit.
• Provide recommendations for the company’s allowance for doubtful accounts on a quarterly basis.
• Establish budget plans for residential customers on an annual basis.
• Coordinate activities around issuing of MacEwen credit cards and Esso card lock cards as well as monitoring credit activities around those cards.
• Manage the credit card charge-back and retrieval process.
• Manage, mentor, and provide guidance to the accounts receivable team.

EDUCATION & SPECIALIZED KNOWLEDGE:

• 5 to 10 years credit management experience.
• Certified Credit Professional (CCP) designation
• Supervisory experience.
• Strong computer skills, and ability to leverage technology to efficiently run the department.
• Effective listening, verbal, and written communication skills.
• Proven judgment and decision-making ability demonstrating the ability to generate strong collections while maintaining customer satisfaction.
• Accuracy and attention to detail.
• Demonstrated integrity and ethical standards.
• Able to manage difficult customers with diplomacy and tact.
• The ability to communicate in both official languages is considered an asset.
• Ability to set priorities.

WHY JOIN THE MACEWEN TEAM?

• Learn and collaborate with the best in the industry.
• Supportive colleagues and leaders who are passionate about providing exceptional service.
• Competitive compensation package.
• 3 weeks vacation to start.
• Complete benefits program including health, medical, dental, and life insurance.
• RRSP plan with Company match from day one.
• “The perks” include employee gym membership reimbursement, discounts on motor fuels at our service stations, and purchases of equipment and heating oil.

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OUR CORE VALUES:

It is important to us that when you consider a new opportunity, you understand a little about the company, its history, and its values. It is important to us that our values fit with yours, then everyone wins. Our Core Values are the cornerstone of who we are as a company, and what we value. We hope that our Core Values speak to you and what you value.

• Customers First - We exist, first and foremost to serve our customers. They must be at the heart of all the decisions we make.
• Long-Term Focused - We value long-term success over short-term gains.
• Respect Each Other - Each person with whom we work, communicate, and do business is valued and treated with dignity and respect.
• Do The Right Thing - We stand by our word and do what's right.
• Own It - We are encouraged to be entrepreneurial and make decisions as if the business were our own.
• Ever Evolving - We embrace positive change and always seek to improve.

MacEwen is a Canadian-owned and operated fuel and convenience provider that has successfully built and sustained customer relationships in Ontario and Quebec for over 47 years.

MacEwen is recognized as one of Canada's leading independent petroleum and convenience store companies with over 150 retail locations, 14 Divisional Offices and two distribution centres with identified brands such as Quickie, County Line, Jutzi, MacEwen and Esso.

The Company's continuing success is based on each one of our 315 employees living our core values. First and foremost is our commitment to taking care of our customers.

Before an offer of employment is extended, a minimum of two business references will be required and candidates must complete pre-employment testing which comprises a criminal record check.

Please notify Human Resources if you wish to receive this job posting in a different format or if you require any other accommodations during the recruitment process.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.