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Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live, and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Key Responsibilities:

The Menu Planning team oversees the entire menu development process from ideation to implementation. In addition to choosing which items will fly, there is a significant level of organization and project management required to own the menu development life cycle. The Senior Manager will drive the planning, implementation, and management for United’s food and beverage complimentary portfolio, including crew and special meals. This individual is a key decision maker for all complimentary onboard food and beverage for all cabins and routes globally. Food and beverage are key drivers in the customer experience and impact all passengers who fly with us. This role is both challenging and rewarding and requires a strategic and detail-oriented approach. Proactive communication and agile problem-solving skills are required.

• Responsible selecting and handling the successful implementation of all complimentary onboard products

• Works with external partners to develop, track, and implement menu design for Polaris, Domestic First, Premium Transcon, United Express, Economy/International Economy, Hawaii, Latin/Caribbean/Canada

• Develop detailed scope documents outlining current and future state menus; includes specific guidelines and metrics for success including objective, cost, and food and beverage satisfaction impact

• Maintains all documentation pertaining to complimentary menus including, but not limited to menu grids, Chef’s Tips, AirVision, as well as print and digital menu content

• Oversight of administrative functions pertaining to scheduling and menu development and deployment (AirVision)

• Responsible for hosting Monthly and Quarterly Business Reviews with key vendor partners

• Documents and tracks action plans as needed through Service Level Agreements

This is a hybrid position and will be in the office 50% of the time in Chicago at Willis Tower. This position also is expected to travel up to 15% of the time (approximately 4 days per month).

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree (Culinary Arts, Food Service Operations, Hospitality, or related business function) or 4 years of related work experience

• 5+ years' airline catering or culinary experience

• 3+ years' project management experience

• 3+ years' people and team management experience

• 3+ years' vendor management experience

• Deep understanding of measurement and metrics for customer satisfaction in the food and beverage space

• Strong project planning, management, and execution skills with large, complex programs

• Excellent organization skills and detail oriented

• Strong written and verbal skills

• Strong executive presence

• Risk assessment

• Team development and leadership

• Business process improvement

• Complex planning and critical thinking

• Excellent cross functional collaboration

• Must be legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Airline catering operations

• Supply chain/logistics experience

• Knowledge of United’s operational policies, procedures, technology, and competitive landscape

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.