Service Change Manager United Kingdom
Job description
Royal Mail and our evolving journey
With a long and proud history, Royal Mail is one of the most visible and trusted brands in the UK. We keep people and businesses connected every hour of every day and we’re passionate about harnessing technology to deliver the best possible results for our customers.
Our business is thriving by continuously adapting and adopting advanced technology. We reach every delivery point in the UK and have over 30 million customer touch points per day. We have 165,000 employees, 80,000 PDA’s and 25,000 end IT users. We are in an exciting period of transformation with significant growth in parcel & packet volumes and online services and we’re focusing on investing in the security, technology, processes, and people that are going to help us continue to achieve great things and grow our business.
We have the UK’s largest “Feet on the Street” network of over 85,000 postmen and women and the lowest reported carbon emissions per parcel of any major UK delivery company. We are committed to providing sustainable services as we deliver against our environmental ambitions. We are investing in technologies such as electric vehicles and drones.
The RMG Technology team are influencing and helping drive the changes across the business as new solutions and services and new ways of working are defined and delivered and we need talented, experienced people who can work at pace and scale to join us and help achieve our goals.
Role: Service Change Manager
Job Purpose
The Change Manager represents Royal Mail Group in the Change Management processes, ensuring that these processes are executed effectively across RMG and that the impact of Technology change on the business is minimised.
Key Accountabilities
- Maintain the daily and long-term forward schedule of changes for a portfolio of suppliers or services
- Review and assess changes for portfolio area to ensure changes will not have a negative impact on the operational IT services or the steady-state IT environment
- Support colleagues in meetings with the Suppliers where the forward schedule of changes is discussed by ensuring the correct documentation is accurate and accessible.
- Ensure the operational effectiveness of the Change Management processes as executed by the Suppliers
- Support the Change Advisory Boards (CAB) & eCABs as required
- Support the resolution of change conflict
- Conduct process reviews on behalf of the Change Management Team to ensure that rules are adhered to and that all minutes and change documentation is created, stored and maintained.
- Analyse performance data to demonstrate the operational effectiveness of the Change Management processes as executed by the Suppliers.
- Produce supplier performance & MI reports for the Change Management Team
Reports to Senior Service Change Manager
Key dimensions
To support the Service Change Managers in the Change Management processes.
Key competencies
- Strong analytical capabilities
- Possess excellent interpersonal skills
- Demonstrate good understanding and experience of Change Management
- Have significant experience of using a Service Management tool
- Must be able to work with the technical staff from the Suppliers on a day-day basis
Location - Sheffield
TECH YOU’D NEVER EXPECT
We’re evolving, transforming and working together to innovate and provide a service our customers can trust and recommend. This is tech you’d never expect from Royal Mail pushing the boundaries and delivering a First-Class delivery service.
We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2021 for an 8th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants.
We are happy to support flexible working and would welcome having a conversation with you about how we could support your needs.
