Payment Operations Lead Remote
Job description
Juni who?
We’re Juni. Born on the West Coast (of Sweden). Built for flexible working. And busy building a future where digital commerce is free from financial barriers. Want to be a part of it all?
What we do
Juni gives online businesses the tools they need to save time, scale up and succeed. Our financial platform helps financial leaders take control of their cash flow, make better decisions and unlock the full potential of digital commerce. We even offer working capital to help them achieve their goals and dream up new ones. And that’s just for starters.
How & why we do it
We give our people the same thing we’re building for our customers: freedom. Freedom to choose how you split your time working from home and at one of our European hubs. Freedom to be 100% yourself. Freedom to explore your potential and what’s more – make the most of it. We truly believe we’re making the world a better place for online businesses, and we want you to be a part of that mission.
Summary
As a Senior Payment Operations Specialist, you will help drive the development, scalability and growth of Juni’s Payment Operations Team. Your task will ensure that Payment Operations closely align with the company’s strategic goals, mission and vision. You will be expected to identify and demonstrate what good looks like and work with your stakeholders to determine and establish what great looks like. That will be your journey. To iterate, plan, action and deliver on a plan that ensures that our payments domain area is efficient and effective at delivering value to our customers.
We are looking for someone with enough experience, grit, drive and energy to build a plan and execute - but still open and willing to know that they do not know everything. You will be expected to be a key team player and work alongside other brilliant operators throughout the Operations Department.
Juni is a startup environment, and that is not for everyone. That is ok! We want operators who are exceptional at expectation management and clean delivery. We operate at high speed in challenging conditions and need individuals who can think quickly, communicate clearly, know what they do not know and demonstrate empathy and competence. We praise individuality but do not have much time for individualists. We need you if you expect the best from yourself and those around you. If you want to be part of an adventure that will change your career, click on the apply button.
Role & Responsibilities
Hard requirement: You must have experience working with Schemes such as MasterCard or Visa.
Bin Re-Alignment
3DS
Settlement Process
Payment Incident Handling
Along with existing team members, you are expected to shape and drive the development of the Payment Operations Team and work closely with stakeholders in Product, Commercial and particularly our Finance Department.
You will be responsible for establishing (in collaboration with stakeholders) the processes and procedures needed to ensure Juni builds an efficient and practical card and payment system.
You are responsible for planning as well as execution. We do not have the time nor the space for strategists. We need doers as well as thinkers. You will be expected to solve customer-related payment and card issues, including but not limited to card declines, acceptance issues, payments sent/received in error, traces and recalls.
You will be expected to own payment-related reporting for internal and external stakeholders and seek to improve this in collaboration with our Finance Department and Data Team.
You will develop a framework with our Finance Department to support reconciling card scheme settlement and interchange information.
Evaluate and provide feedback on the existing processes and create new procedures for Payment Ops.
Be able to help and assist Customer Success to rapidly and cleanly solve problems for our customers and work with payment partners to resolve problems quickly.
What we're after
A solid operator who is:
Proactive
Experienced (but not too experienced in that they think they know everything)
Empathetic
Competent
High energy
Action-orientated
Innovative
Funny- haha
We want to see the following:
In-depth understanding of payments operations in a regulated industry.
Fintech experience is a significant plus here
A strong sense of ownership and accountability
Experience and understanding of payment schemes and open banking regulations (both in the EEA and UK).
Excellent communication skills (verbal and written) that enable clarity and trust at all levels.
A proven experience in implementing payment and card operational procedures and process flows.
Experience in service management, including day-to-day, SLA/KPI and performance monitoring and assurance.
Proactive, hands-on approach with excellent attention to detail and keen to make a difference
Subject matter expertise in recent payment methodologies, e.g. MDES, Open Banking etc.
Nice-to-haves
Data-driven, data analytic skills
Your people
Forget traditional office-based culture. This is people-first culture. We’re real. We never wait. We care deeply about building a better future for our customers and each other. Here, you can work with people at the top of their game and who didn’t get there by playing games. You can help us create a whole new category in financial services.
Your benefits
We’re freedom-first. Transparent. Caring. Empowering. So our benefits are too.
We work hybrid. We'll see you in the office at least two days per week.
Swap 2D for 3D. Meet the team IRL at two in-person onsites per year.
Diversity is at our core. We're part Swedish. Part Canadian. Part French. Part Indian. Part Italian. Part British. Part Portuguese. You get the idea.
Great players can stay great players. Progress your career whether you choose to manage people or not.
Work al desko. Keep your week flexible and split your time as you see fit between our Hub and home.
Stock options. We can’t promise you’ll make a fortune. But we’ll give it our very best shot.
Vacation days. Unlimited. Awesome.
Global health insurance. You know. Just in case.
Get sick? No stress. Feel better with unlimited paid sick leave.
We’re serious about your well-being. Access free mental health support with Calm & Spill.
Work with the best people for the job. Not the best people within 1 hour’s commute.
Free your nine to five
…and free digital commerce from financial barriers. Hit apply!
The process
CV screening > Get to know us call > Team interview(s) > Values interview > Offer (for some roles we’ll include a task, but we’ll notify you if this is the case)
