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Job description

We have an exciting opportunity for a Customer Service Advisor to join our Customer Services team on a 12-month fixed term contract. This role is a based in our Head Office in Central London (NW1 4LJ), with a hybrid working model and fantastic starting salaries of £26,500 per annum.

Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with state-of-the-art facilities located around Harley Street. We have approx. 1300 employees across 8 sites, where we cover a broad range of specialisms, including complex medical and surgical procedures and a comprehensive range of cancer and outpatient services.

Job Profile

The Customer Service Advisor will work as part of the Customer Service Team to ensure that all Consultant & Outpatient Appointments, Radiology Appointments, Inpatient, Day-case and Medical, Pre-assessment & Endoscopy bookings are processed, pre-authorised and means of payment identified and captured in readiness for the patient admission. They will also ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed timescales, whilst providing a first-class service to all stakeholders at all times.

• Job Type:Customer Service Advisor - Radiology Bookings
• Contract: 12-month fixed term, with opportunities to join the team permanently.
• Hours: Full time, permanent positions. Monday to Friday, 9am to 5pm.
• Salary: £26,500 per annum
• Location: 1 Park Square West, London, NW1 4LJ (Baker Street and Regents Park stations) – this role will offer a hybrid working approach.
• Benefits package:

Contributory pension scheme (total annual contribution up to 20%).Private Medical Healthcare.33 day’s annual leave (Inclusive of bank holidays).Season ticket travel loan, family friendly benefits, and a wide range of discounts with a variety of retailers/services, plus much more.We also offer excellent career development; with clear career pathways and access to further education.Key Duties

• To process all requests for investigations, appointments and inpatient stays; ensuring they are accurately booked as requested onto the relevant clinical system, liaising closely with clinical teams.
• To accurately process all bookings onto the system and update all relevant teams including clinical wards, theatres of any special requirements, expected admissions, updates or urgent changes in readiness for patient admissions or cancellations to all teams for full visibility.
• Provide patients confirmation of their appointments, admission by post and email where applicable, sending “To Come In” packs containing our clinic information brochure, admission letters and other key information.
• To liaise with patients, insurers and sponsors to gain pre-authorisation, pre-verification and/or payment for treatment prior to admission using relevant systems and processes and for on-going treatment plan changes.

Skills & Experience

• Ability to manage a diverse workload within a fast-paced, admin-based environment.
• Excellent written and verbal skills, working empathetically and to treat patients and colleagues with respect and dignity.
• Strong sense of patient focus, and delivering exceptional customer service in a healthcare setting.
• Strong IT skills, and experience with Microsoft Office package.

We are an organisation that has charitable status and this helps us to drive forward our mission of reinvesting our income to deliver better patient outcomes.

The London Clinic’s main hospital spans 8 floors comprising of 234 beds and 10 theatres, including a Hybrid theatre and two minimally invasive and day surgery theatres. Speciality areas include, General surgery; ENT; Gynae; Hepatobiliary; Neuro; Ophthalmic; Orthopaedic; Plastics; Robotic; Urology; Vascular & Bariatric surgery.

The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Salary: £26,500.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Gym membership
• Life insurance
• Private medical insurance
• Referral programme
• Sick pay
• Store discount
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have customer service experience in a Medical environment?
• What is your notice period?
• Please confirm you are happy with the salary advertised.

Work Location: Hybrid remote in London