Partner Policies & Processes - Project Lead London, England
Job description
The Team and Role
The role of the Partner Policies & Processes (PPP) team is to define how we operate on a day-to-day basis with our restaurant partners such that we are easy to do business with and deliver a market-leading partner experience at an acceptable cost. As a PPP Project Lead, you will support key initiatives under the guidance of our process experts or lead small initiatives yourself: identifying opportunities to improve partner experience or reduce costs, defining solutions in collaboration with our Product & Technology teams and driving execution across markets.
What you'll be responsible for
In this role, you will be assigned to support projects that will solve some of the most challenging and exciting opportunities that will help Deliveroo become our restaurant partners delivery provider of choice. Typically you will be working under the leadership of one of our PPP functional leaders who is an expert in the area of your project and has overall project accountability or, in some cases, you will be asked to lead smaller initiatives yourself. Your day-to-day responsibilities will include a combination of:
Scoping the project: analysing performance data, conducting restaurant research and collating frontline feedback to identify and prioritise the problem statements to solve. Working with your PPP Leader to define the project timeline and resources required to solve them.
Defining the solution space: conducting critical analyses and supporting brainstorming exercises with key stakeholders to help identify the potential range of options we have.
Making business recommendations: evaluating each option to identify the preferred route forward. Supporting your PPP Leader to build the business case and secure stakeholder support for your recommendations.
Supporting our Product Team (where technology solutions are required): contribute to requirement definitions, facilitate User Acceptance Testing.
Facilitating go-to-market: Support your PPP Leader to project manage rollout in line with our go-to-market playbook. Collaborate with the GTM Content team to ensure all partner and frontline employee communication is fit-for-purpose. Support the change management with frontline commercial teams, supported by Training Managers and line managers as appropriate
Evaluating impact: Review post-launch performance; identifying and acting upon any course correction or improvements in a timely manner
Requirements
- Project Management: ability to manage and progress a small scale project (or a couple of workstreams in a larger project) simultaneously involving multiple stakeholders across both Commercial and other Deliveroo functions
- Change Management: understands the importance of managing individuals through change, has started to build a change management toolkit of proven techniques, can use these with small groups of impacted individuals
- Process Design: can map out end-to-end processes, identify inefficiencies, propose solutions and build the case for change
- Problem Solving & Strategic Thinking: Exhibits ability to identify most important causes of an issue; focuses time and effort accordingly. Generates thoughtful hypotheses and recommendations based on underlying issues in addition to surface observations.
- Business Acumen: Firm understanding of Deliveroo's overarching business model and core customers. Possesses enough domain context to make effective trade offs within projects.
- Communication & Influence: Proactively keeps stakeholders updated on projects at the right cadence. Consistently collaborates effectively across teams. Able to document and present ideas clearly in small groups.
- Community-Building: a team player who readily collaborates cross-functionally and can resolve areas of misalignment or conflict between teams
Why Deliveroo?
When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company's success.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up's around.
