PART TIME EVENING CUSTOMER SERVICE ADVISOR – REFERENCING Peterborough, England
Job description
Salary £21,700 per annum pro rata (FTE 40 hours). Also eligible for a Monthly Performance Bonus.
Part-time: 20 hours per week (0.5 FTE)
The shift is 5pm-9pm Monday to Thursday, plus 9am-1pm on Saturday morning. The part time role is home-based after your initial training period, Although, you may be required to work in the Peterborough Office when required so flexibility and ability to be able to commute easily is essential.
The Role
This role involves call handling as part of our out of hours team, administrative duties, and data analysis, so first-rate customer service is key to success in the role.
Our Customer Service roles are designed to assess the suitability of potential tenants looking to rent their new home by contacting previous landlords/letting agents, employers etc. You will be assigned your own letting agents to support and after training, you’ll be able to make decisions to move people into their new homes!
The Person
To be considered for this role, you will need to have previous experience within an administration or telephone-based customer service team. Competence in everyday IT packages eg Microsoft Office is required. If this sounds like you we’d love to hear from you…
- Friendly, self-confident and enthusiastic
- Self-motivated and results orientated
- Excellent communication skills, both written and verbal
- A ‘hands on’ person, to drive effectiveness and efficiencies at all times
- A strong sense of personal responsibility and accountability
- Possess high professional standards
- Strong attention to detail
- Can work to tight deadlines
- Ability to handle calls to a high standard and pace.
Although mainly Home-working , you need to be in easy commute of Peterborough as this is the main work location. You will be based in the office for training during your first few weeks in the role.
About Us
The Lettings Hub is a unique supplier of technology-driven products and services that simplify and speed up the lettings process. Specialising in referencing, insurance and other rental properties services, The Lettings Hub are trusted by many leading agency brands and help over 20,000 people move home each month.
The Lettings Hub combine the best of technology with invaluable experience, which informs everything we do. We aim to exceed our customer’s expectations and do it with a smile. Since first starting out in the business that principle hasn’t changed.
We believe in treating people the way we want to be treated - respectfully and inclusively - and investing in those we work with and partner.
As we continue to expand our team of over 100 dedicated, brilliant people, we are looking for like minded, talented individuals to come and join us and work in a great team of passionate and hardworking people!
Located on the Lynch Wood Business Park we offer our people a fun, friendly and flexible working environment with many benefits such as holiday purchase scheme, career / salary progression and we love rewarding our people with our recognition awards and schemes.
Selection decisions will be based on merit and suitability against the above criteria.
Job Types: Permanent, Part-time
Part-time hours: 20 per week
Salary: £10,840.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Free parking
- Health & wellbeing programme
- Work from home
Ability to commute/relocate:
- Peterborough: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Peterborough
