operations support specialist Blackburn, England
Job description
Due to expediential growth in our business, we have an exciting opportunity and are recruiting for a strong and experienced Operational Support Administrator working from our Rishton Office covering Maternity leave.
We are looking for someone who has a can-do attitude. You will join an existing team of administrators working on one of our key accounts.
Job purpose:
You will support a Key Account Manager in the day to day administration of one of our largest contracts.
You will work closely with a designated group of operational managers providing them with full administrative support to aid the delivery of their role.
Key responsibilities:
1. As first point of contact for incoming calls to the Rishton office, you will demonstrate professionalism at all times.
2. Dealing with queries from clients and escalating when necessary – telephone and email
3. Dealing with internal queries from contracts managers in relation to the National Contract
4. Update all systems and databases as necessary
5. Assisting with the operational administration of planting changeovers
7. Working with our contract managers to establish next grounds maintenance visit/planting date
8. You will provide administrative support to the North region related to Purchase Orders, Quote Logs, Client Information Forms and Client Record Management
9. You will Handle, resolve and record customer enquiries/queries in a timely manner
10. Proactively liaise with contract managers with reference to purchase orders, deliveries, sales and ordering of equipment
11. Liaise with Finance function as and when required
12. Take responsibility for continued self-development via appraisal outcomes and other methods of feedback.
13. To undertake any other duties that may be required within your area of your responsibility
14. CRM Ownership
15. Plant displays for the Christmas period liaising with our contract manager to order Christmas trees for clients
16. Invoicing on a monthly basis using SAP
In return we offer:
- Competitive salary, with annual reviews
- 28 days holiday (inc Bank Holidays)
- Employee contribution pension scheme
- A friendly customer focused team atmosphere
- Training and Development with exciting opportunities to further your career
- Cycle to work scheme, and access to our Bravo benefits hub
Our Company:
The Nurture Group, is an award winning national service provider consisting of three leading brands: Nurture Landscapes, Gavin Jones and Rokill Pest Control Services.
Nurture Landscapes specialises in grounds maintenance, winter gritting and interior and exterior plant display services, mainly to the corporate sector.
Gavin Jones provide landscape construction services to a wide variety of clients across the UK, working alongside landscape architects, designers and main contractors. They also provide grounds maintenance services to military sites, public open spaces and are proud holders of the Royal Warrant to Her Majesty The Queen.
Rokill provide pest control services to both commercial and domestic customers as well as the public sector. They hold the Royal Warrant to Her Majesty The Queen and are of the UK’s leading pest control companies.
Our clients span across a diverse and broad range of disciplines, from corporate headquarters, science parks, shopping centres, business and industrial parks, to leisure facilities, schools, sporting venues, hotels, universities, public open spaces and the public sector.
To apply, please complete the ‘Apply on-line today’ section and attach an up-to-date CV.
Nurture is committed to creating a diverse environment and is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Sending your CV to the above mailbox /in response to this job advertisement you consent to us collecting and storing your CV/application and contact details. We will hold this information securely and process it for recruitment purposes only. Please refer to our Privacy Statement available on our company website www.nurture-group.co.uk for more details on our compliance with GDPR and Data Protection.
Job Types: Full-time, Permanent
Salary: £20,800.00-£24,960.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- Customer service: 2 years (preferred)
- Administrative experience: 2 years (preferred)
Work Location: In person
Reference ID: JHM-OSA-RISH-MH
