Operations Manager (Team Manager) Glasgow, Scotland
Job description
Ofgem works on behalf of energy consumers to ensure that every household and business in GB can rely on a safe and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve. Whatever your role, you’ll be playing your part in creating new energy solutions that are great for customers, and great for the environment.
The Operational Delivery profession helps Ofgem deliver its priorities by administering efficient and trusted services designed around user need; controlling and managing operational risk; providing assurance; and delivering improved outcomes for the customers, stakeholders and colleagues we support.
This opportunity will suit someone with previous experience of leading an operational team; who is adept at identifying and realising improvement opportunities; and who can get the very best from others. It’s a chance to work on one of our high-profile renewable energy schemes and playing your part in decarbonising the GB energy supply. As well as the day-to-day operational management of the team, you will also take primary responsibility for risk and issue management and reporting on KPIs. You’ll also have lots of opportunity to engage with internal and external stakeholders, representing Ofgem in a range of settings. It’s a role with a diverse set of responsibilities, working in a fast-paced environment.
Your experience in a similar operational setting will have helped to develop expertise in supporting, mentoring and performance managing teams, and you’ll have an informed appreciation of the need for excellent organisational and prioritisation skills. You’ll need good numerical and analytical skills along with the ability to apply a keen eye for detail to working with complex information to arrive at sound decisions. As well as proven skills in stakeholder management you should also offer proven expertise in managing risk and implementing improvements in operational processes.
Ofgem is proud to be an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of open and fair competition, merit and business need.
Job description
Ofgem administers a wide portfolio of environmental schemes, such as the Renewables Obligation (RO); Non-Domestic RHI (NI and GB); Feed-in-Tariff (FiT) and, Domestic RHI (GB). As part of the administration of these schemes, we are tasked with the assessment of a high volume of data submissions (including fuelling and sustainability information) in order to verify ongoing scheme eligibility and to authorise payments/certificates to eligible installations. This role will allow for the successful candidate to play a key role in running renewable energy programmes Ofgem run on behalf of the government with a particular focus on the data validation functions of those schemes.
As an Operations Manager within the Delivery Hub, you will be responsible for leading teams, ensuring the end-end operational delivery of the data validation and payment processes across a number of the aforementioned schemes. Additionally, alongside other Operations Managers, you will be expected to take ownership of risk and issue management; and, KPI management. The role focuses specifically on the key outputs and deliverables below.
Essential Criteria
- Proven experience of leading operational teams delivering target-based results.
- Experience in supporting, mentoring and performance management of staff and teams.
- Experience of within an operations function of managing risk and controls.
- Significant experience in robust decision-making.
- Excellent stakeholder management skills, including at senior levels.
Desirable Criteria
- Knowledge and experience of the portfolio of environmental programmes administered by Ofgem.
To be considered for this opportunity, please submit an application via Civil Service Jobs following this link:
https://www.civilservicejobs.service.gov.uk/csr/index.cgi?SID=c2VhcmNoc29ydD1zY29yZSZzZWFyY2hwYWdlPTEmb3duZXJ0eXBlPWZhaXImdXNlcnNlYXJjaGNvbnRleHQ9MzYxOTk4MDMmam9ibGlzdF92aWV3X3ZhYz0xODU2ODk2JnBhZ2VjbGFzcz1Kb2JzJnBhZ2VhY3Rpb249dmlld3ZhY2J5am9ibGlzdCZvd25lcj01MDcwMDAwJnJlcXNpZz0xNjg0NDg5NDUzLTQ2MmFiMzZmMzUyM2I4OWNiZDA2ZTY2YjhlZjFkNDM1NWYzZDdmMWE=
Job Type: Full-time
Salary: £43,650.00-£55,999.00 per year
Benefits:
- Company pension
- Flexitime
Schedule:
- Flexitime
- Monday to Friday
Work Location: Hybrid remote in Glasgow, G1 1LH
Application deadline: 05/06/2023
Reference ID: 289954
