Operations Manager United Kingdom
Job description
Do you have experience of all things compliance in a retail environment?
Are you passionate for customer experience through operations?
Do you have excellent organisational and planning skills?
Are you a great communicator with experience of coaching and motivating a team?
We are looking for a new Operations Manager to join our showroom on Oxford Street!
This is a leadership role for the day-to-day operations of the showroom, ensuring the business runs smoothly and exceptional client experience is delivered. Responsible for the back of house team including administration, stock and aftersales, they will oversee the performance against the required business KPIs.
The pace is fast moving and dynamic, and the Operations Manager should demonstrate excellent communication skills and encourage teamwork. Problem solving skills and the ability to think on their feet is essential!
About you
- Previous operational experience in a retail environment
- A great understanding and experience of store compliance
- Experience of cash and stock-control
- Strong organisational skills, with the ability to multitask
- Able to manage and deliver operating costs, and to identify suitable and efficient improvements
- Excellent communication and interpersonal skills
- Highly numerate, with the ability to analyse performance and make effective decisions to ensure KPI's are delivered
- IT literate
About us
Our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and we endeavour to make our showrooms and the service within them extraordinary.
Rewards
Here at Watches of Switzerland, alongside a competitive salary our benefits also include sales related commission and staff discount. We have a dedicated internal training and development programme to nurture you through your career and make the most of your talent. The opportunities are endless!
Job Types: Full-time, Permanent
