operations manager London, England
Job description
The following are the core responsibilities of the Operations/Hub Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels The day-to-day operations of the site/hub, ensuring staff achieve their primary responsibilities Providing leadership and guidance to appropriate staff ensuring that they adhere to policy and procedure at all times Overseeing the administrative elements of QOF and other performance targets, liaising with GPs, nursing staff and administrators. Working with other Managers within the Executive Team Implementing systems to ensure compliance with CQC regulations and standards Reviewing and regularly updating job descriptions and person specifications in conjunction with the HR section and with the approval of the Managing Partner ensuring staff are legally and gainfully employed Advising the Managing Partner when vacancies arise and working with HR section on the recruitment process Evaluating, organising and overseeing the staff induction programme in conjunction with other Senior Managers also delivering TLCP approved appraisal process for line managed staff Implementing and embedding the TLCP staff development plan for line managed staff whilst maintaining the TLCP training record Supporting the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare within TLCP policies and procedures Supporting the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving local IT issues. Working with the TLCP IT Manager and other colleagues Actively encouraging and promoting the use of patient online services Working with TLCP Communication Hub and IT teams to ensure the web site reflects the site/hub up to date information Guiding staff and developing searches and audits on the clinical system in conjunction with other managers Reviewing and updating with other colleagues clinical templates ensuring they relate to current practice Marketing the site/hub appropriately to ensure patient population is satisfied with the service delivery.
Managing the site element of contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc. Reporting any issues to the central contracts team/ Managing Partner Guiding the team to reach QOF targets (supported by the nursing and administrative leads) Ensuring the staff implement the TLCP wide approach to the management of all patient services matters Managing specific Hub sections within TLCP these could include Patients Call Centre (incl F2F staff at TLCP sites, GP Medical Records and the Electronic Prescribing Section. These examples are not exhaustive as Hub working across TLCP is being developed across many services
