operations manager Birmingham, England
Job description
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Join us as an Operations Planning Manager
- Working in Tyl by NatWest and Payit, we'll need you to help manage the daily requirements of our venture
- Day-to-day, you'll help to implement market-leading technology to improve our venture’s customer journey
- You can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected
What you'll do
As an Operations Planning Manager, you’ll be exploring, implementing and embedding market-leading technology to support our business' priorities.
You’ll be working with the wider team to continuously improve the customer journey, including on internal processes, as well as managing the reporting of risk and controls within your team.
Your top priorities will include:
- Supporting all aspects of your team to design, implement and optimise the operating model
- Helping the Operations Planning & Support Lead to manage our customer support processes, stock management and resource modelling
- Working with the Product team to identify customer pain points and develop solutions to address them
- Assisting with the ongoing management of our systems to support our operational processes
- Collecting and presenting operational analytics and developing insights and ideas to improve our business
The skills you'll need
To succeed in this role, you’ll need good analytical, organisation and problem-solving skills. In addition, you’ll need proven experience of resource modelling.
Furthermore, you’ll demonstrate:
- Great planning skills
- The ability to understand business processes and develop future business improvements
- Excellent written and verbal communication skills
If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.
