operations manager

operations manager Birmingham, England

NatWest Group
Full Time Birmingham, England 68895 - 32629 GBP ANNUAL Today
Job description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as an Operations Planning Manager

  • Working in Tyl by NatWest and Payit, we'll need you to help manage the daily requirements of our venture
  • Day-to-day, you'll help to implement market-leading technology to improve our venture’s customer journey
  • You can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected

What you'll do

As an Operations Planning Manager, you’ll be exploring, implementing and embedding market-leading technology to support our business' priorities.

You’ll be working with the wider team to continuously improve the customer journey, including on internal processes, as well as managing the reporting of risk and controls within your team.

Your top priorities will include:

  • Supporting all aspects of your team to design, implement and optimise the operating model
  • Helping the Operations Planning & Support Lead to manage our customer support processes, stock management and resource modelling
  • Working with the Product team to identify customer pain points and develop solutions to address them
  • Assisting with the ongoing management of our systems to support our operational processes
  • Collecting and presenting operational analytics and developing insights and ideas to improve our business

The skills you'll need

To succeed in this role, you’ll need good analytical, organisation and problem-solving skills. In addition, you’ll need proven experience of resource modelling.

Furthermore, you’ll demonstrate:

  • Great planning skills
  • The ability to understand business processes and develop future business improvements
  • Excellent written and verbal communication skills

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.

operations manager
NatWest Group

www.natwestgroup.com
Edinburgh, United Kingdom
Alison Rose
$10+ billion (USD)
10000+ Employees
Company - Public
Banking & Lending
Finance
1727
Related Jobs

All Related Listed jobs

Hotel Breakfast Waiter/Waitress
De Rougemont Manor Brentwood, England 12 GBP HOURLY Today

Duties include serving in the breakfast restaurant, serving, clearing and taking orders, clearing down and shared potwash duties, minor bar service.

Facilities Management Manager
Cherwell District Council Banbury, England 55150 - 59308 GBP ANNUAL Today

Our staff work from home and in the office to suit the business need. This role will be an Energy Champion, always looking to use environmentally advantageous

Warehouse Operator
Fenwick Newcastle upon Tyne, England 10.72 GBP HOURLY Today

Our Warehouse Operators process orders, receipt orders, make sure our stores receive our fabulous products on time whilst ensuring it is priced, packaged, and

Security Officer
Titan Security and Events Limited Newcastle upon Tyne, England 11 GBP HOURLY Today

This work offers flexibility - with applicants being able to select their preferred events and shifts. Job Types: Part-time, Temp to perm.

Marketing Coordinator
BBC Glasgow, Scotland 33823 - 40833 GBP ANNUAL Today

Work with internal creative teams (pictures/radio cross trails), social media, communications, audiences and external agencies.