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About The Role

Job Description

To ensure operational excellence and high productivity through management and development of the team. Offering support within the team and ensuring consistency of processes across teams.

Main Duties include but are not limited to:

Team Leader

• Being a strong and inspirational leader within the team, improving efficiency and maximising the team’s potential.
• Playing a key role in the continuing growth of the team.
• Assessing areas for improvement and actioning change.

On-going performance management and monthly 121s

• Responsible for ensuring each individual has a monthly 121 and assist in providing scores for the more senior members of the team.
• Ensuring probation meetings take place and feeding back to Management/HR.
• Ensuring each individual has a progression development plan in place and we are setting relevant objectives to help people achieve goals and objectives.
• Performance assessment in relation to clients, teams and processes.

Products and processes

• A thorough understanding of the company’s processes and systems ensuring they are implemented and followed consistently.
• Maintaining an understanding of the company’s products and SLAs.
• Improving team processes and ensuring the team are adhering to these.
• Ensuring regular team meetings are organised, attended and have a clear agenda.

Resources and training

• Maintaining correct staffing levels and assisting with recruitment across the Paid Media Team – screening CVs, interviewing candidates and providing internal feedback.
• Training: on-going monitoring and assessment of the training needs within the team and help develop and deliver appropriate training programmes for teams and individuals.
• Assist with the onboarding process for all new starters.

Key Qualifications and Attributes:

We are looking for someone who is driven, with boundless energy and enthusiasm as well as steely determination to succeed. You will need to hit the ground running. This role has huge opportunity with the potential for career development in a rapidly growing team with ambitious plans for the future, including national and international expansion.

• You will be organised, determined and persistent
• You will have proven management and team leadership skills
• Excellent written and verbal communication skills
• You will have meticulous attention to detail and ability to follow and improve processes and procedures
• Strong knowledge of Excel is essential
• Agency experience is desirable, but not essential
• A proven track record in operations management or a role with similar transferrable skills

About Us

WMG are on the lookout for an experienced Operations Manager to join our growing team.

Who are WMG?

A growing brand on an exciting journey, WMG have a team of over 90 SEO specialists and are growing monthly. Part of idhl – The Connected Agency – we’re an award-winning group of specialists and Prolific North’s #1 Digital Agency 2022!

We are experts in SEO, PPC, paid social, programmatic, content marketing, outreach and digital PR. Delivering campaigns that perform, our expanding client base includes Hammonds, 118 118 Money, Aviva and Thorntons.

What are the benefits of working with us?

Employee well-being is high on our agenda. Our people are at the heart of everything we do and make us who we are. Ensuring you’re always well looked after, we offer:

• Performance based bonus
• Hybrid working (a mix of office and home based)
• Regular company events
• Employee perks portal
• Company pension scheme & private health plan
• Annual leave purchase scheme
• Free fruit and refreshments + monthly free sandwich Friday
• Quarterly company awards
• Plus many more (visit our company website)