Operations Manager Watford, East of England, England
Job description
Operations Manager
At Hunton Park Hotel
Purpose of the role
The Operations Manager will take responsibility for the day-to-day operational management of the property, by providing leadership and direction ensure all operational departments deliver an exceptional service to all customers, maximising on all sales opportunities and ensuring cost control measures are in place. You will be required to deputise in the absence of the General Manager.
The post is also responsible for Risk Management in with your areas of responsibility, covering
Health & Safety, Food Hygiene, DDA and Fire Safety, ensuring that the venue is fully compliant
with all legislative responsibilities.
As the Operations Manager, it is your responsibility to ensure that the operation runs smoothly on a daily basis - that the customers enjoy their experience and that your employees enjoy coming to work and deliver a great job. Are you an experienced hospitality manager with great organisational skills, having managed Managers / Supervisors in previous roles? You are flexible and willing to learn, well organised, have a strong eye for detail and customer focus, that you possess excellent communication skills and can work on your own initiative. You need to be able to motivate the team around you to deliver great results and always be striving for continuous improvement.
Operations Manager Key Responsibilities
- Manage the daily operations of the hotel including large meeting and events and function space.
- Responsible for ensuring excellent customer satisfaction levels are achieved and property customer satisfaction targets are delivered
- Review 3rd party websites on a daily basis for customer feedback and take necessary steps to address and to identify improvements
- Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, etc. and driving through appropriate actions for improvement
- Carrying out interviews and contributing to the recruitment decisions to ensure that we have the right team in place to deliver for customers.
- Understanding relevant H&S legislation and the implications on the operation of the department.
Personal Profile
- Highly organised and motivated inspirational leader who strives to exceed exceptional results through their Management Team
- Sales focussed who has proven ability to create innovative ways to maximise revenue and control costs
- A highly motivated individual with a flexible, adaptive attitude who has the ability to focus and deliver under pressure
- Ambitious, energetic and committed leader who drives the delivery of all company development programmes, creating a culture totally focussed on delivering a consistent, exceptional guest experience
- A strong communicator with the ability to build positive relationships with internal and external customers
Job Type: Permanent
Work Location: In person
