Operations Manager Strathpeffer, Scotland
Job description
Who are we?
Coast Country Hotel Collection is a family of 30 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.
Join our exceptional team
We are currently looking for exceptional people to join our team and have a great opportunity for an Operations Manager
As the Operations Manager, you will be expected to take complete control and accountability for the day-to-day operations of the hotel, ensuring the management of the departments are meeting set criteria.
The ideal candidate will be a hands-on manager with excellent leadership skills and the ability to prioritise tasks. You should possess a strong operational background with at least 3 years’ experience.
Key Responsibilities of the role:
- Manage the daily operations of the hotel ensuring that the team deliver great hospitality in a warm and friendly environment
- Manage a team of Managers to ensure that all aspects of the business are well run, delivering company standards and customer expectations
- Ensure that costs are controlled and that we maximise the productivity of the team through effective rostering, and ownership
- Keeping the team up to date about departmental, hotel and company activities through daily communications to enable the team to communicate effectively with customers
- Monitor and review customer feedback to ensure that we learn from the feedback, generate ideas to implement and make the changes that are necessary to keep the hotel moving forward
- To lead and develop an energetic workforce, having involvement in recruitment, learning and development, employee relations issue and team engagement initiatives.
- Support the General Manager with projects as well as the daily operation of the hotel
- To work with the management team to ensure that employees are well trained, efficient and enjoy their working environment so that they pass this on to our guests
- Duty Management Shifts as required
- Ensuring all employees consistently achieve product and hospitality service standards.
- Ensuring a high degree of guest care, whilst consistently aiming by set criteria to meet the Financial and Business objectives.
- To act on behalf of the General Manager in their absence.
- To carryout quality training and coaching in a systematic and professional manner.
- Monitor and comply with all company and legal statutory requirements.
- Ensure the Company Health and Safety, Food Safety and COSHH legislations are adhered to; this will involve action and appropriate training.
- To carry out the departmental welcome induction to the set company standard.
- Complete performance reviews in line with Company policy and ensure agreed objectives are set.
Requirements of the role:
- Operations Manager or exceptional Senior Department Manager looking for their first Operations Manager position.
- Strong rooms and food and beverage background
- To be able to lead and motivate your team providing day to day leadership and direction
- To be able to drive sales and profitability forward
- Excellent Customer service skills, standards driven, good organisational skills
- To be able to make decisions in a fast-paced environment and to enjoy it
- Be able to use computer systems.
What do we offer?
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
- Food and Beverage discounts at all our hotels
- On-going incentives and rewards
- Opportunities to move between hotels and grow with the group
- Meals on duty
More about us:
Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British – fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.
Welcome to The Highland Hotel
Nestled in a peaceful glen just to the north of the Cairngorms National Park, the Highland Hotel is one of the most famous and best regarded Loch Ness hotels.
The Highland Hotel boasts stunning original features and has its own attractive gardens. Expect beautiful ceilings adorned in ancient beams, with traditional wood panelling giving the building a refined yet relaxed atmosphere.
There are 131 bedrooms at this Strathpeffer hotel. Options include standard, standard plus, superior and premier rooms. Guests can opt for rooms with picturesque views over the lake, or rooms with relaxing sea views if preferred.
All Highland Hotel rooms come complete with en suite bathroom facilities, with a bath or shower and a hairdryer. Also included is a TV and telephone, and of course there are tea and coffee making facilities in every room.
Relax in the comfortable lounge and bar and enjoy the regular live entertainment, or head to the restaurant for an indulgent Scottish feast. The on-site restaurant has the feel of a traditional Scottish hunting lodge, and it’s the perfect place to taste local cuisine. Talented chefs serve up all the local favourites, with an extensive menu to suit all tastes and dietary requirements.
The Highland Hotel has everything you need for the perfect relaxing stay in the Scottish highlands. Book your room today and start planning your Scottish escape.
About Strathpeffer, the Gateway to BenWyvis and Loch Ness
The Victorian spa village of Strathpeffer is right on our doorstep, and towering over everything is Ben Wyvis – the quintessential Scottish backdrop, leading the way to dramatic landscapes.
The village and spa town of Strathpeffer is a must visit. It’s just moments from the front door of the hotel. This beautiful town is a hugely popular destination amongst walkers, boasting incredible views of the mountains and scenery that surrounds it. There are plenty of independent shops and cafes to explore, as well as great restaurants, bars and traditional pubs. Find out more about Strathpeffer in our local guide.
