operations manager Glasgow, Scotland
Job description
Operations Manager Account Governance
Glasgow
As a Barclays Operations Manager Account Governance, you will be accountable for the effective management and oversight for all local activity within that team. This is an opportunity for you to monitor and maintain the integrity of the reconciliation activity by co-ordinating implementation of new reconciliations, monitoring performance, undertaking large scale reconciliation remediation activity, continually enhancing auto-matching and auto-casing rules, timely management of incidents.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
What will you be doing?
- Handling all aspects of day-to-day management of a team of between 0-10 FTE – staff may be based globally
- Being accountable for workflow/productivity management ensuring agreed volumes are processed each day to meet service level agreements across all areas of responsibility
- Driving global governance and oversight framework for break management, reconciliation integrity, account ownership, balance sheet substantiation and reconciliation change
- Managing conflicts and synergies across teams and take appropriate action when dealing with competing deadlines and priorities
- Being the liaison with stakeholders (VP/Director and above) across operations, technology, product delivery functions and coverage
- Overseeing reconciliations within BAU operational environment to ensure integrity and risk profile is managed effectively
- Experience in Operational Management, managing high performing teams to drive results and excellence
- Proven experience of operating a mature control environment and embedding strong risk culture
- Proven experience of successfully leading and managing a diverse change / continuous improvement agenda alongside various headwinds and unexpected reprioritisation
- Good commercial awareness and track record in contributing to meeting financial targets
Skills that will help you in the role
- A background and knowledge in cheques processing
- A General awareness of project and incident management principles and their application
Where will you be working?
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.
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