Online Community Manager The Vale of Glamorgan
Job description
We are looking for a new team member to join the dynamic team in Marie Curie as a Online Community Manager
Title : Online Community Manager
Salary: £33,170-£36,850
Contract/Hours: 35 hours per week
Contract Permanent
Based: South Wales, or homebased
Closing date: 22 nd February 2023
Interview date: w/c 6 th March 2023
Our Online Community is a key element of our national Peer Support service. You will lead and manage the day-to-day workings, and the longer-term development, of the Online Community.
The Online Community sits within the charity’s national Information and Support (I&S) service.
You will initially help us to relaunch our Online Community, by working with partners and stakeholders, including our Technology and Digital team, to ensure the architecture of our Online Community is as good as it can be for its users – this will require some project management skills, and enthusiasm and tenacity to overcome any problems you may face.
Another key part of the role, particularly once the Community is relaunched, is to recruit and manage volunteers who will moderate and contribute to the Community. We want to make the Online Community a welcoming and helpful space for people that are looking for peer support. We already have an Online Community with 3000+ registered users, but we are confident that we can support many more, and have ambitious plans to grow in the next three years.
What we are looking for:
- Excellent administrative and organisational skills
- Demonstrable project management skills and knowledge
- Excellent communication skills and attention to detail
- Skilled at developing and maintaining relationships across the organisation, both in person and virtually
- Ability to work on own initiative and to adopt a pro-active approach to issues and offer appropriate solutions
- Understanding of the value an Online Community can provide, and an appreciation of how this might fit into a multi-channel environment (i.e. alongside a helpline, and web chat).
You will also ideally have experience of leading a volunteer service, or working in a support environment.
What’s in it for you:
- Continued access to NHS Pension Scheme (subject to eligibility)
- Marie Curie Group Personal Pension Scheme
- Season ticket loan
- Loan schemes for bikes; computers and satellite navigation systems
- Continuous development
- Industry leading training programmes
- Employee Assistance Programme
- Flexible Working
For more information or an informal chat please contact our Matt Williams, Head of Information and Support – [email protected]
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
Shortlisting and Interviews will happen on a rolling basis so early application is encouraged. We reserve the right to close this vacancy early. Agencies need not apply.
