it specialist Carlisle, England
Telappliant
Full Time
Carlisle, England
13000 - 11440 GBP ANNUAL Today
Job description
Job Advert
What's your mission?
As an IT Apprentice, you will gain a full understanding of the service desk side of the business, providing first line help desk solutions to our customers. Reporting to the Service Desk Team Leader, you will work toward a recognised L3 Information Communication qualification (20% of your working hours will be dedicated to your studies), which, alongside your practical work experience, will help you put your learning into practice. This apprenticeship duration is approximately 12-18 months. This position requires zero experience, and we are happy to consider all applicants whether you're a school leaver or looking for a fresh start to develop a new career path. What is vital is your passion for supporting your colleagues and our customers, and an enthusiasm and professional approach to work.
Who will you be working with?
You will be joining a well-established business in Carlisle and will be supporting colleagues and customers in Carlisle and surrounding areas. You will also support our Preston and Bournemouth offices using our remote support tools. Working within a small support team, and senior IT Support Engineers, you will liaise with our colleagues, as well as with our customers and suppliers and therefore you will be confident at communicating. Our business is growing rapidly and 2023 will be very busy. There has never been a better time to join us! I can guarantee that no one day will be the same, some of the activities you will be involved in are outlined below:
- Responding to inbound calls from our customers
- Resolving IT Support Queries
- Managing basic faults and requests.
- Logging into customers' systems remotely via our remote support software to fix possible issues
- Ensuring customer records are accurately updated.
- attending site visits for maintenance services with another experienced engineer
What do you need?
To apply for this apprenticeship, you will need to have the following characteristics:
- A genuine interest in developing a career in IT
- Strong verbal and written communication skills
- The ability to work as part of a team
- The ability to work accurately, with good attention to detail
Skills, Knowledge and Abilities
- Minimum of 5 GCSE’s at grade A* - C / 9-4(or equivalent) including English and Maths and ideally Science.
- A previous qualification in IT based subject will be advantageous
- Good working knowledge of Microsoft Office - Word, Excel, PowerPoint and Outlook.
- Curious, and self-motivated with ability to learn quickly and a desire to succeed
- Task Orientated with ability to take ownership of required tasks and actions
- Strong work ethic and professionalism
We work hard and we play hard – just a few of our Benefits include:
- 25 days holiday, plus UK Bank Holidays
- An additional day off to celebrate your birthday.
- Life insurance.
- Group Income Protection.
- EAP – 24-hour support to help with all of life’s challenges.
- Discounted gym memberships
- Support achieving your driving license
This is a fantastic opportunity to join a growing company who would offer further training and development opportunities to the right individual. Interested? Please submit a CV and a 1-page cover letter telling us about yourself and why you are interested in this programme, and we'll be in touch!
What to expect once you apply
Our applications for this role will be open until 31st August 2023, but we will be screening applications as they arrive. We anticipate receiving a high volume of applications and may close the advert early, so please get your applications in quickly to avoid disappointment! We will be in touch with every applicant to let you know the outcome of your application and any next steps.
Equal Opportunities
Be bold, be unique, be brilliant, be you. We are looking for individuality and we value diversity above gender, sexual orientation, race, nationality, ethnicity, religion, age, disability, or union participation. We are an equal opportunities employer, and we are committed to treating all applicants and employees fairly and equally. We have many success stories from previous apprenticeships across our group, and we would do anything we could to assist the right candidate in making the most of their opportunities with us. We feel we have the knowledge and tools for the right candidate to progress and become an integral part of our team.
Telappliant
www.telappliant.com
London, United Kingdom
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Information Technology Support Services
2003
