customer service manager Newton Abbot, England
Job description
Newton Abbot, TQ12 6TW
£31,827 per annum (Plus bonus) Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service)
This is an amazing opportunity to help save the planet by making a positive impact in a ground-breaking business that truly puts safety at the heart of everything it does and has big plans for the future.
As a Customer Service Manager you will be an advocate for our independent sector customers and will promote a customer first culture throughout the regional independent sector sales team.
Taking responsibility for ensuring our customers are at the centre of everything we do, you will work closely with local operations and central support office teams in delivering customer service and customer communication excellence in ways which are profitable and beneficial for both Olleco customers and for Olleco.
As a Customer Service Manager, you will be a fundamental part of our team, enabling us to continue with our mission to help protect the planet whilst supporting the smooth running of our South West Customer Service Team.
You will support sales with bringing on board and retaining all customers for the long term. This role has 4 direct reports.
Olleco is on a mission to help protect the planet, working together with thousands of food service businesses to ensure that greenhouse gas emissions are reduced by hundreds and thousands of tonnes.
With over 1,000 colleagues in multiple sites nationwide, we supply premium cooking oils and collect organic waste, which is then converted into bio-methane, electricity, heat and organic fertiliser.
We will be looking for:
- People management experience; the ability to lead, connect and inspire
- Customer-focused; deliver customer service to a consistent excellent standard and complaint handling experience
- Account management experience
- Strong negotiation and influencing skills
- Report preparation and ability to use computer systems
Other organisations may call this role Customer Experience Manager, Customer Care Manager, Customer Service Team Leader, Customer Service Supervisor, Call Centre Manager, or Call Centre Team Lead.
About Webrecruit
CEO: David Jones
Revenue: Unknown / Non-Applicable
Size: 1 to 50 Employees
Type: Company - Private
Website: www.webrecruit.co
Year Founded: 2001
