office administrator Birmingham, England
Job description
Hours: 32hours per week (mainly Monday to Friday, with occasional weekend working)
This is an exciting time to join our Hotel team, as we continue on our five-year journey to becoming a world-leading hospitality destination.
We have a great opportunity for an experienced administrator to join our successful and fun commercial team as a Sales Office Administrator.
The responsibilities for the role will include:
- Supporting with enquiries for meetings, events and reservations in a prompt and professional manner and in accordance with required standards, ensuring accuracy and attention to detail at all times.
- Producing quotations, proposals and written confirmations to clients and agents.
- Generating contracts and pro-forma invoices to clients and agents.
- Processing payments in line with the company’s policy.
- Inputting final details into the Hotel's PMS system for meetings, events and group bookings.
- Conducting daily business overview reports .
- Assisting the Sales Team on client appointments and attend open days/showcase events.
- Ensuring that brochures and market collateral are on display and stocked across the Hotel.
- Actioning post-event surveys to all bookings.
- Creating table plans, name cards and menus for banqueting events.
- Assisting the Sales Team with administration tasks.
You should have previous administrative experience in a busy, customer-focused office environment, possess excellent written and verbal communication skills, strong admin and organisational skills and have great attention to detail. Above all, you should have a genuine desire to do whatever is needed to provide excellent guest service.
What we can offer you
Here at the Edgbaston Park Hotel, we offer some amazing benefits to our team, so alongside a competitive salary, we also offer discounted access to a world class sporting facility, staff appreciation week, annual awards evenings, employee of the month, complimentary car parking, free meals and much more...
The Hotel reserves the right to close the vacancy early, should a suitable applicant be found.
Job Types: Part-time, Permanent
Part-time hours: 32 per week
Salary: Up to £18,380.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free flu jabs
- Free or subsidised travel
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Store discount
Schedule:
- 8 hour shift
COVID-19 considerations:
Staff and guests are encouraged to wear masks in communal areas. Hand sanitiser stations around Hotel. Screens between guests and staff in bar, reception etc.
Experience:
- administrative: 1 year (required)
Work Location: In person
Application deadline: 06/08/2023
Reference ID: EPH/COA/0723
