desktop engineer Denver, England
Job description
Technical / Deskside Support III
Client: Comcast
Duration: Long term
Location: Centennial, CO (Locals Only)
Rate:$25/hr.
Status: GC/USC
Interview: 1 Video
Responsible for installing maintaining servicing and repairing break-fix desk side computer related products and legacy systems which include hardware software networking and operating systems. Equipment support may include Enterprise Server PC laptop computers storage sub-systems and drives computer and telecommunications systems as well as networking.
- Provides call taking and site specific support
bull Provides maintenance and support on legacy products
- Installs and maintains PCs and associated software networks servers and peripherals
- High level of expertise in PC operating systems i.e. Microsoft/Linux/Unix networking SW anti virus SW. and all tier one manufacturer server PC and printer products OEM network devices and document processing products.
- Supports network products from operational and maintenance perspectives
- Performs installs moves adds and changes IMACs as required
- Tests and certifies PCs networks servers and client approved applications
- Provides follow-up on problems or escalation takes responsibility for potential or desired follow-up
- Ensures customer satisfaction by advising customers on preventative maintenance
- Maintains a functional understanding of company service solutions
- May lead and direct the work of others
- May have Project Management responsibilities for smaller less complex projects
- Maintains a high degree of professionalism in actions demeanor and dress.
- Insures customer satisfaction throughout the service delivery transaction.
bull Specific Manufacturers certifications as required. i.e. EMC Dell Cisco Microsoft COMPTIA and NETWORKPLUS
- MCP MCDST and/or MCSE Certification desired but not required.
- HP Dell Toshiba and IBM certifications strongly preferred
Preferred Skills: Microsoft Office all versions Handhelds Desktop and Handheld software Printers and Laptops.
bull Experience in troubleshooting software and hardware problems
- Knowledgeable in servers storage systems Microsoft/Linux/Unix applications network protocol internetworking configuration and possess advanced PC support capability
- Ability to test and certify PC networks servers and software applications and associated peripherals
- Ability to gain knowledge of and follow up on client specific internal procedures and service delivery requirements
- Excellent analytical and communication skills verbal written and interpersonal
- Ability to work and plan tasks independently tolerance for stress
- Quality oriented with attention to Detail
Job Type: Part-time
Salary: £24.00-£25.00 per hour
Benefits:
- Company events
- Company pension
- Gym membership
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Denver: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
