Night Shift - Customer Service Advisor Peterborough, England
Job description
Start Date: 24th April 2023
**£21,156 basic salary plus £3,000 night shift allowance*
Location: Hampton, Peterborough
4 on 4 off shift patterns - work 4 days and have 4 days off.
Flexible Shift Patterns available:
7pm - 7am & 6pm-6am
Join our friendly, fast-paced team and help us deliver next-level service to our customers.
In return, we'll offer you a varied role, career progression opportunities, and a competitive salary and bonus package.
About this opportunity
Working as part of an experienced team, you'll deliver exceptional service to a range of inbound callers.
- We care about our customers and the service we deliver, so as a successful member of the team you'll need to:
- Be a natural-born listener, ready to make a connection with each caller so you can guide them through our processes.
- Show excellent attention to detail, accurately recording the details of the call
- Use your positive, can-do approach to help you thrive in a busy, results-driven environment
Benefits:
- Starting salary of £21,156 per annum.
- £500 salary increase after successful completion of probationary period.
- 33 days holiday (including bank holidays)
- Enhanced maternity / paternity/ adoption and shared parental pay
- Personal health cash plan – claim back the cost of things like dentist and optical check ups
- Life assurance: three times basic salary
- Amazing Christmas & Summer parties
- Birthday surprise for everybody!
What you can expect from us
At Activate Group, looking after team members is a major priority. Whether you're at our smart Peterborough/Halifax offices or working from home, we'll make sure you have all the support you need to succeed. From little perks like free fruit, breakfast cereals, and French pastries on a Friday, to impressive rewards for our employee of the month, we'll go out of our way to show how much we appreciate the effort you put in. We also love to have fun together, and our whole company summer and Christmas parties are pretty legendary!
A bit about us
Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 600 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Want to know what it's like to work with us? Take a look at our values. They define who we are, and how we work with team members, customers and suppliers:·
Make it happen – Be accountable. Take the initiative, work fast, and do a great job.·
Strive for better – Be bold. Challenge the norm – make small improvements often.·
Win together – Be a team-player. Win together, learn together, respect each other.
