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Purpose of the Role

To work as part of the front of house team, based at the main reception desk. To assist with the smooth running of the building which is open to occupiers 24/7 and to assist with all emergency situations when they occur. The role includes providing visible security cover, visitor management, handling enquiries and occupier concerns, monitoring CCTV, completing site patrols and reports, reporting facilities issues and managing contractors.

Key Responsibilities

• To work the hours and shifts in accordance with conditions of employment.
• To undertake regular patrols of the building as instructed.
• To carry out duties in accordance with instructions issued by Building Management.
• To comply fully with the Health & Safety Policy on site.

• To comply with individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with, in line with company policy and site procedures.

• To ensure that the rules and regulations of the building are complied with at all times.
• Ensure that all incidents are recorded in the correct manner.
• Ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures.
• Ensure that the building is a safe and pleasant environment for staff and visitors.
• To assist with enquiries from the public and emergency services if so required.
• To be aware of and abide by all rules, terms and conditions of the company.
• In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security Licence and a Public Space Surveillance/CCTV Licence.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

Essential

• Experience in the provision of security services in a busy environment visited by members of the public.
• In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security Licence and a Public Space Surveillance/CCTV Licence.
• Ability to demonstrate good levels of customer service at all times.
• Ability to work on own initiative and deal with demanding situations.
• Honest and reliable work ethic.
• Willingness to partake in onsite training for emergency procedures.
• Excellent organisational, interpersonal and communication skills.
• Accurate record keeping with good attention to detail.
• Willingness to undertake additional training and career development.

Desirable

• Operational experience within an office building environment.
• Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
• Basic knowledge of H&S legislation.

Working Hours - 7pm-7am, Shifts – 4 on 4 off

Salary - £10.50+ per hour DOE (average of 42 hours worked per week)

Please see our Benefits Booklet for more information.

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