Night Manager Paignton
Job description
We may be brand new, but our hotel the Mercure is already building a reputation for it's exceptional service, stunning seaside location, and commitment to creating memorable experiences for our guests. With the imminent opening of our sister hotel The Ibis Styles hotel, and as such to maintain our high standards, we're seeking passionate and dedicated professionals to join our team and help lead our team across both hotels. At The Mercure and the Ibis Styles Paignton we are managed by RBH management. We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... At our hotels, we believe in fostering a supportive and inclusive work environment. We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service. A DAY IN THE LIFE OF A NIGHT MANAGER AT MERCURE AND IBIS STYLES PAIGNTON What you'll be doing... Supporting the leadership of the Front Desk team and Night audit team. Monitoring and supporting progress toward Guest Services and Front Desk goals. Ensuring exceptional customer service. Being manager on duty and person in charge during the overnight shift in the hotel, managing night employees in all areas of the hotel, ensuring the safety and security of employees, guests and assets. Monitor and develop team members performance and provide support. Coordinate Front Office activities with other departments. Collaborates with the Front Office Manager on ways to continually improve departmental service. Assiting the over night Food and Beverage operation. WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Night Manager, you will need the following qualities and skills. A pleasant, guest-focused demeanour. Comfortable working night shifts. Flexibility and adaptable to different working conditions and hours. Leadership and team building skills. Eye for detail and the ability to use own initiative Experience in a similar role is essential. Familiar with and experience in managing hotel crisis management interventions. Forward thinking & promotes new ideas. Oral & written fluency in English. Additional language will be considered a plus. Self-motivation, with a positive attitude. Knowledge of Opera PMS. Good effective training & interpersonal skills. WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year Training and Career progression opportunities Recommend a Friend Scheme Employee of the Month/ Year Gratuities and Service charges paid Discounts in supermarkets and days out To learn more about our full benefits package, to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact . #LifeatRBH RBH Hospitality
