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Night Assistant
Permanent 37.5 Hours Full Time
Based in Guilford
Salary £21,255 Plus Night Allowance
Working Pattern – 4 Night’s on 4 Nights off

To empower our customers to live independent, fulfilling, and dignified lives in our Independent Living services, accommodating adults who require support with their Mental Health and those with Learning Disabilities.

To make a real difference to the lives of people. For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

So, who are you?
You demonstrate an optimistic, flexible, and non-judgemental approach and have excellent verbal and written communication skills with individuals from a variety of different backgrounds. You have experience working in a customer focused environment within a residential setting with a diverse client group of vulnerable adults. You have basic administrative skills with the ability to use Microsoft Office including Word, Outlook, and Excel. Awareness of housing, health and safety legislation and regulations will also be important.
You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours and may include Lone Working

Enjoy the Rewards
Working with us, you’ll enjoy competitive pay, 28 days holidays excluding 8 bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development, and technology.
If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.
We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

Role Profile

• Have an awareness of the client’s groups support needs and contribute as directed to the delivery their agreed outcomes.
• Implementing night security systems, ensuring overall safety and security of the scheme.
• Meeting the requirements of health and safety policies and practices. · Effectively dealing with anti-social behaviour.
• Maintain high standards of cleanliness within schemes, preparation of rooms and site inspections.
• Effective recording of information including adding updates to the Support database and Housing Management database.
• Implementing policies and procedures to ensure effective service delivery.
• Ensuring culture and diversity issues have been considered across the client group and to tackle any forms of discrimination, adhering to equality and diversity procedures.
• Promote and encourage a high level of client involvement, consultation, and communication.
• Assisting service users with day-to-day tenancy issues, payment of rent and other scheme requirements
• Using IT systems appropriately.
• Responds to faults as discovered.
• Ensure a warm welcome and maintain inviting Reception areas as per the Psychologically Informed Environment standards.
• Contributes to the stock control, purchasing and storage of consumables required by the service
• To provide administrative support to the Housing Team and Service Managers Service delivery
• To understand your role in the organisation and to be accountable for your contribution to maximise profitability
• To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way
• To understand that your efforts will be client led and be accountable for positive and tangible outcomes.
• To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures
• Working within a multi-disciplinary team of housing and support staff, and meeting the requirements of a rota system, within a defined geography, i.e., small group of schemes
• Involved in team meetings, training events, and attending regular supervisions, as appropriate.
• Assisting colleagues in meeting key performance indicators (e.g. voids arrears and outcome targets).
• Adhering to equality and diversity policies in all aspects of service delivery
• Assisting housing team colleagues in the delivery of quality housing management.
• Liaising with colleagues to ensure that the service promotes empowerment and independence. Ensuring effective exchanges of information with team members and day staff.
• Reporting repairs to maintenance contractors by using appropriate systems. Other duties
• To provide a high quality, customer-orientated service championing
• “Riverside Service Style” practices
• Constantly review work outputs, setting improvement targets and appraising individual performance
• Participate in the work of the Divisional team, encouraging innovation
• Undertake personal development and training as necessary to keep up to date with legal, political, financial, and other developments in the fields of housing and customer service
• To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery.
• Ensure that all data is compliant with legislation and policies relating to data quality
• To actively promote Riverside locally
• Any other relevant duties as required by the designated manager
• To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery

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Knowledge, Skills and Experience Essential

• Experience with working with vulnerable client groups.
• To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required