NHS Complaints Advocate London, England
Job description
Home based: With travel across London (further information to be provided at the interview)
Job reference: 28
Contract type: Permanent
Full-time: 37 hours per week, 5 days Monday to Friday 9am-5pm
Salary: £22,208.00 to £23,906.00 per annum (dependent on experience) plus London weighting £3,182.00 (will only apply if successful applicant lives in a London postcode area) + Benefits!
Benefits:
- 25 days annual leave
- Cash Wellbeing Healthcare Plan Cover
- Death in service benefit
- Option to buy up to 5 days annual leave
- Discretionary shut down days at Christmas
- 1 Community Leave Day per annum
- Bike to work scheme
We have an exciting full–time position for an NHS Complaints Advocate to join our London team, providing advocacy to people using the NHS complaints system.
To provide POhWER’s advocacy to agreed remit and performance standards, the successful applicant must hold the National Independent Advocacy Qualification.
The nature of the advocacy work will require the role holder to provide instructed and non-instructed advocacy services according to the service remit and code of practice so the successful candidate will need to have worked in advocacy, information and advice or similar role before, and have a good working knowledge and understanding of advocacy in particular the service delivery of NHS Complaints.
We need people who are good communicators with a passion for supporting vulnerable people to have a voice. In this role you will be supporting a wide range of vulnerable adults often with profound and multiple needs. You will need to have a flexible attitude and must be comfortable handling highly sensitive information and maintaining accurate and appropriate records and data for the services provided.
You will need to be able to work well independently and confidently on behalf of others. Time management skills will be required and you will need to be computer literate.
Because of the nature and location of the role, applicants must live within the advertised area; Travel expenses will only be paid in London once in Zones 1- 6.
How to apply
We’re keen to get an Advocate started in this role. If you think this sounds like the ideal job for you, please apply as soon as possible as we may close this job advert early if we receive a high number of applications.
Please submit a CV and cover letter (cover letter no longer than 1 side of A4) before the application deadline. In your cover letter please include your reasons for applying for the role, how you meet the person specification criteria and your notice period.
Please apply by submitting your CV and cover letter.
Closing date: 09:00am, Monday 19th June 2023
Interviews: We will interview suitable applicants on an ongoing basis
Location of interviews: Remote (via Zoom/Microsoft Teams)
We are looking to recruit people who share our core values and can demonstrate that they apply and live those values in their daily working practice.
For an informal discussion please contact 0300 456 2370 and ask for a call back from Jayne Degiorgio, Head of Service London and South East.
A DBS check will be required for this post
POhWER is an equal opportunities employer, holder of the Investors in People Silver award and a member of the MINDFUL EMPLOYER scheme. We are a member of the Positive about Disability scheme and disabled applicants who meet all the essential criteria will be guaranteed an interview.
Job Types: Full-time, Permanent
Salary: £22,208.00-£23,906.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Free or subsidised travel
- Health & wellbeing programme
- Paid volunteer time
- Sick pay
- Unlimited paid holidays
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: Hybrid remote in London
Reference ID: 28
