中文醫療調查者 Chattanooga
Job description
Wilkins Research Services (WRS) has been conducting market research in Chattanooga for more than 40 years. Our mission statement is Marketing Research Done Right. By following that slogan, we do our best to train our employees on how to conduct marketing research without bias. This means taking an approach to not assume peoples' opinions and remaining neutral. In implementing that practice, we can ensure that the data we send to our clients contains the honest opinions of the people we survey or poll. Also, with our longevity and experience in data collection, we are ahead of our competitors. We are proud of the top quality service we deliver to our customers! As a family owned and operated business conveniently located off of Gunbarrel Rd, our flexible workplace offers opportunities for all types of job seekers. Wilkins promotes a fun and casual work atmosphere in a call center environment. Our interviewers have a passion for delivering work with high levels of integrity and reliability. They also enjoy the friendly competition while completing surveys with their peers. We are currently offering evening shift Bilingual Telephone Interviewer positions with flexible schedule options for both full time and part time job seekers. WRS has a wide offering of benefits including weekend shift bonus, medical, dental, vision, life insurance, and Paid Holidays. WRS offers various bonus programs for interviewers to participate in. Telephone Interviewers assist with large volume data collection for surveys. Our Interviewers conduct market research on a variety of topics through telephone surveys. This position involves contacting individuals and asking a series of scripted questions over the telephone. Newly hired interviewers go through a series of training classes to prepare for various aspects of this role. Training is paid! The qualifications for this position are: must be fluent in English and Mandarin, must have basic computer skills, excellent telephone skills, above average reading ability, ability to communicate verbally effectively, be able to pass a criminal background check, drug test, and have a high school diploma or equivalent. Day shift base pay starts at $13 per hour, second shift Interviewers start at $14 per hour. Overall Responsibility: Through use of a predictive dialer, Interviewers will call individuals across North America to obtain opinions to complete questionnaires on various topics. This position conducts surveys in both English and Mandarin. Essential Functions and Responsibilities: · Read verbatim scripted instructions and questions to respondents in a way that is clear and easy to understand. · Solicit respondents to participate in surveys · Clarify and probe for answers (when appropriate), and answer questions from respondents using scripted responses. · Listen attentively and respond appropriately to respondents, but maintain a neutral and unbiased position. · Complete interviews with confidence and at an energetic, efficient and productive pace, while maintaining an acceptable productivity rate. · Be creative, charismatic and confident, while maintaining a professional demeanor. · Handle rejection, but do not personalize it. · Exercise extreme patience, professionalism, self-control, and good judgment when dealing with respondents. · Follow all policies outlined in the Wilkins Research Handbook. · Must be able to give full attention to what other people are saying · Maintain regular attendance · Additional duties and responsibilities as assigned Physical Demands: · Constant utilization of keyboard- however less than 20% of time spent typing · Constant utilization of computer mouse · Ability to sit for extended periods of time · Maximum walking distance 20ft · Ability to read computer screen · Constant communication over telephone headset Qualifications: · Must be at least 18 years old · Must be fluent in both English and Mandarin speaking and reading ability · Must be reliable, punctual and dependable · Must have excellent customer service, written and verbal communication, and reading skills · Must be able to look at computer screens and wear headsets for extended periods of time · Must demonstrate the ability to read verbatim and narrow down answers · High School Diploma or Equivalent · Minimum six months of customer service experience, preferred in a call center environment · Basic computer proficiency · Must be able to give full attention to what other people are saying If you are interested in learning more about joining our team, please apply on our website: www.wilkinsresearch.net See Employment Opportunities. WRS is an equal opportunity employer. Job Types: Full-time, Part-time Pay: $13.00 - $15.00 per hour Benefits: Dental insurance Flexible schedule Health insurance Health savings account Life insurance Referral program Vision insurance Schedule: 4 hour shift 8 hour shift Day shift Evening shift Monday to Friday Overtime Weekend availability Supplemental pay types: Bonus pay Ability to commute/relocate: Chattanooga, TN 37421: Reliably commute or planning to relocate before starting work (Required) Work Location: In person Job Types: Part-time, Full-time Pay: $13.00 - $15.00 per hour Benefits: Dental insurance Flexible schedule Health insurance Health savings account Life insurance Vision insurance Schedule: 4 hour shift 8 hour shift Choose your own hours Day shift Evening shift Monday to Friday No nights No weekends Weekends as needed Weekends only Supplemental pay types: Bonus opportunities Ability to commute/relocate: Chattanooga, TN: Reliably commute or planning to relocate before starting work (Required) Language: Chinese-Mandarin fluently? (Required) Work Location: In person
