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Job description

WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

• Daily check-in on all labs to troubleshoot and maintain all technology and peripheral devices to ensure end-user satisfaction.
• Assist researchers with set up of labs prior to research studies.
• Provide accurate, time sensitive, and effective solutions/assistance to researchers during lab use.
• Asset management of test devices and field recording equipment.
• Use a ticketing system to open, track, and resolve all lab & related issues.
• Assist Lab Managers with construction of new Labs
• Manage distribution of tool licenses
• Provide on-going technical support, documentation, training and assistance to UX Researchers

WHAT YOU NEED TO SUCCEED:

• 3+ years of AV installation, operation, and troubleshooting experience – including but not limited to equipment integration, handling, break/fixing, and configuring audio & video hardware, and cable & connector types.
• Experience with audio & video processing equipment, such as Extron.
• Familiarity with RJ45/CAT5, BNC, XLR, & TRS connectors.
• Familiarity with video recording and streaming concepts and codecs.
• Experience troubleshooting in Mac and Windows environment, including IP connectivity and application compatibility.
• Experience troubleshooting Android through Android developer tools.
• Experience troubleshooting iOS devices.
• Compelling communication and a strong customer service orientation.
• Detail oriented with ability to handle multiple projects simultaneously.
• Familiarity with user experience/usability research & methods is strongly preferred
• Experience with virtual reality and augmented reality is a plus
• Bachelor's Degree in Media Technology (or related field) or equivalent work experience

Additional Information
The EOS Group recognises the responsibilities it has to its customers, suppliers & employees.
At EOS, so far as is reasonably practicable, it is our responsibility to ensure the health, safety, and welfare of our employees at work as well as taking all reasonable steps to ensure that anyone affected by our business, including visitors and service users, are not exposed to risks.
That’s why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against Covid 19 to pass the pre-employment requirements.
Individuals with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.