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Job description

JOB DESCRIPTION
JOB TITLE: Receptionist
REPORTS TO: Practice Manager

HOURS: Negotiable

Job summary

The post holder will be responsible for providing effective and efficient reception support to the practice. The role will require a high degree of organisational skills and excellent working knowledge of administrative systems. The post holder will be required to work as part of a team and to cover during periods of staff absence at both Castleford Medical Practice and Patience Lane Surgery.

Job responsibilities

• Answering the practice telephones in a timely manner.
• Booking appointments for patients with the appropriate clinician.
• Receive patients who are attending for appointments and ensure their details, including address and telephone numbers, are up to date.
• Checking the online consultation system daily and responding as appropriate.
• Process prescription requests.
• Look into and respond to patient queries.
• Book hospital transport for patients who meet the transport booking criteria.
• General admin duties such as culling and tagging, filing, scanning, and photocopying as required.
• Ensure the reception area is adequately stocked up with new patient packs, appointment cards, and any other appropriate forms.
• Ensure new patient registration forms are completed correctly and added onto the clinical system in a timely manner.
• Receive and dispatch incoming mail and ensure outgoing mail is taken to the post office daily.
• Undertake task requests from the GPs on the clinical system.
• Book interpreters for non-English speaking and sign language patients using the commissioned interpreting service.
• Ensure samples provided by patients are tested by the clinical team and/or sent to the pathology lab after both morning and afternoon clinics.
• Ensure the reception opening and closing procedure is adhered to daily.

This job description is not exhaustive, and the post-holder may be required to undertake other duties commensurate with the level of the post.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Actively reporting of health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role.
• Undertaking periodic infection control training (minimum annually).
• Reporting potential risks identified.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
• Work effectively with individuals in other agencies to meet patient’s needs.
• Effectively manage own time, workload, and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise people’s needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services

The post-holder will:

• Apply practice policies, standards, and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Safeguarding

All employees have a responsibility to protect and safeguard vulnerable people (children and adults). They must be aware of child and adult protection procedures and who to contact for further guidance. All employees are required to undertake annual safeguarding training and to undertake additional training appropriate to their role.

CRB Disclosure checks are carried out for all new appointments who have access to children or vulnerable adults or other positions of trust which are exempt from the Rehabilitation of Offenders Act 1974.

Job Type: Part-time
Part-time hours: 25-30 per week

Salary: From £10.42 per hour

Benefits:

• Company pension
• On-site parking
• Store discount

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Castleford, WF10 1HB: reliably commute or plan to relocate before starting work (required)

Work Location: In person