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Job description

Job Description:

General Summary/Purpose:

• The Patient Service Coordinator will work in the urology clinic at Green Spring Station (GSS).
• This position provides friendly, courteous, and confidential assistance to every patient to ensure the patient has a positive experience while at client, Department of Urology at Green Spring Station.

Specific Duties and Responsibilities:

• Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at assigned clinic.
• Maintain accurate information on each patient to facilitate the patient encounter.
• Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.
• Schedule patients for procedures, laboratory tests, medical examinations, and consultations.
• Relay information to patients regarding preparation for laboratory tests and examinations.
• Assist with scheduling procedures from the depot.
• Fill vacancies due to cancellations.
• Coordinate visits either within the department or between several departments.
• Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Print and mail directions, maps, fee schedules, and department specific information to patients.
• Send medical questionnaire forms to patients to obtain missing information.
• Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
• Obtain and/or verify patient's demographic data by phone or in person.
• Confirm appointments by telephone and/or mail.
• Obtain pre-certifications as required by patients' health care insurers or managed care providers.
• Register patients for clinical appointments using computerized database.
• Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
• Arrange or assist in arranging patient transportation.
• Answer phones and provide routine information to callers.
• Coordinate administrative tasks if a patient has to be admitted to the hospital, so the patient may go directly to the floor.
• Review patient charges and extract chargeable items.
• Collect time of service payments, issues receipts, and prepare cash settlement records.
• Input diagnostic and procedure codes into Epic for computer billing.
• Discuss patient charges, if appropriate, with patients and/or patients' families.
• Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
• Refer patient to appropriate office and ensure application for funds has been made.

Prepare patient's statement of charges and review with patient.

• Assist with basic insurance and third-party queries and explain payment policies.
• Performs related and delegated tasks, which includes requests for prescription refills, taking and relaying messages, directing patient flow and running errands.
• Problem solves obstacles to throughout process and notifies clinic nurse supervisor and patients of wait time.
• Works with healthcare team to assure smooth and efficient patient flow and clinical operation.
• Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfil HIPAA compliant ingoing and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check in/ check out.
• Assist with front desk duties, including but not limited to filing, scanning, purging records, clearing the fax machine and distributing documents appropriately, printing EPR notes and sorting mail.
• Perform miscellaneous related duties as assigned.

Minimum Qualifications (mandatory):

• High school diploma or GED
• 1-year work experience in a similar service-oriented industry.

Special Knowledge, Skills, and Abilities:

• Successful interpersonal and communication skills with patients, families, physicians, and other health care team members in order to foster optimal quality of outpatient care.
• Ability to use computer keyboard functions to input and obtain data.
• Strong organizational skills and the ability to multi-task.
• Medical terminology and a working knowledge of Windows, Microsoft Office and Internet preferred.
• Knowledge of medical insurance coverage preferred.
• High level of interpersonal, written and verbal communication skills.

Specific Physical Requirements:

• Able to sit in a normal seated position for extended periods.
• Able to reach by extending hand(s) or arm(s) in any direction.
• Finger dexterity required, able to manipulate objects with fingers rather than entire hand(s) or arm(s), e.g., use of computer keyboard.
• Able to communicate using the spoken and written word.
• Able to see within normal parameters and to hear within normal range.
• Able to move about.
• Able to lift minimum weight, 10 lbs.
• The successful candidate(s) for this position will be subject to a pre-employment background check.

Job Type: Full-time

Salary: $21.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Have you ever worked with John Hopkins?

License/Certification:

• Certified Medical Assistant (Preferred)

Work Location: One location

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About iscientia (Belgium)

Revenue: Unknown / Non-Applicable
Size: 1 to 50 Employees
Type: Company - Private
Website: www.iscientia.com