account representative Colchester, England
Job description
Call Assist specialises in providing 24/7 vehicle assistance services, primarily following a breakdown or accident. We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe.
Call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand. Anyone who has broken down on a busy motorway or suffered an accident late at night can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner.
With a proven formula and thanks to our team of employees tirelessly delivering an award-winning service, our desire to always improve and never become complacent has ensured Call Assist has held long term contracts with many of our key partners.
Our core values are:
- We work as a team
- We are professional
- We are proud of what we do
- We are progressive and forward-thinking
- We are fully committed to achieving the best for our customers and clients
- We are passionate and enthusiastic
To help us provide the very best service, we are looking for a Senior Accounts Assistant to join our Accounts department in our Colchester office.
Job purpose:
As a Senior Accounts Assistant your role will focus on providing key support to our Accounts Manager.
Responsibilities include:-
- Setting up and maintaining client accounts for billing purposes.
- Preparation and circulation of weekly and monthly debtor’s reports.
- Ensuring all debtors and un-allocated cash is up to date.
- Accurately administering policyholder claims in line with the policy entitlements and agreed SLA’s.
- Resolve any payment disputes.
- Chasing outstanding debt via telephone and email.
- Perform any Ad hoc duties to support the wider Finance / Accounts team.
Required Skills:-
- Intermediate Excel skills.
- Attention to detail.
- Excellent written and verbal communication skills.
- The ability to work autonomously, be self-motivated and highly organised.
- Ability to work under pressure and to deadlines.
- Minimum GCSE Level C grades in English and Maths (or equivalent)
Working Hours
The core hours for this role are 9am – 5:30pm.
This role will initially be based in our St Peters Court Colchester Office, however, once fully trained this role can allow for hybrid working with a minimum of 2 days per week based in the Office.
Applications:
We are passionate about our service and strive for perfection in every one of the 600,000 calls our offices in Colchester answer each year. We are proud to be an Investors in People accredited company and we offer various development and promotion opportunities for our talent. So, if you would like to be part of a growing success story and would like to join our journey with a friendly, ambitious team, then we would be delighted to receive your application. Please include your GCSE/CSE grades with your application.
If you require further information regarding the position, please call Meghean on 01206 785 850.
Retention Statement
Call Assist has a continued commitment to protecting the collection and use of personal and sensitive data.
All job applications will be held on our records for a period of 3 months in the strictest of confidence and not shared with any other business or organisation.
If you wish for your personal and sensitive data to be removed from our systems earlier, please contact us.
Job Types: Full-time, Permanent
Salary: £22,000.00-£25,000.00 per year
Work Location: In person
