Library Assistant X 3 (Monday - Tuesday 17:00-21:00) (Tuesday-Friday 17:00-21:00) London, England
Job description
About us
UCL is London’s global university. LCCOS – Library, Culture, Collections and Open Science – provides outstanding staff, services and resources to support the world-class research, education and enterprise that is undertaken in UCL, and connects the world with UCL through innovative programming and engagement activities. LCCOS is acknowledged as an international leader in Open Science and Scholarship. The LCCOS family comprises 3 museums and allied object collections, 14 libraries, the UCL Student Centre, Special Collections facilities, multiple additional learning spaces, the Bloomsbury Theatre and a substantial off-site storage facility. We also provide comprehensive services to healthcare staff through our partnerships with 6 NHS Trusts. LCCOS holds the UK Customer Service Excellence (CSE) Award, The National Archives (TNA) Archives Service Accreditation, and Arts Council England Museum Accreditation. The combined staff in UCL LCCOS totals around 440.
About the role
We are looking for three (Part-time) customer focused team members to work directly in support of UCL’s students, staff and external visitors.
Working hours are ( Monday- Tuesday 17:00pm -21:00pm) and (Tuesday-Friday 17:00pm-21:00pm).
You will have exceptional communication and interpersonal skills and proven experience in the delivery of high-quality services that not only meets but exceeds customer expectations.
Our team takes pride in providing the best possible user experience throughout our library and learning spaces. You will assist in maintaining a conductive learning environment, answer enquiries, and support the use of a wide range of library self-service and IT facilities.
You will work collaboratively with team members to share good practice and encourage knowledge exchange between colleagues to facilitate continuous improvement within library services.
About you
The potholder will ideally have experience of working in a busy customer-facing role and the ability to work accurately, independently, and flexibly sometimes under considerable pressure.
5A*-C GCSE’s or equivalent is an essential requirement for this role.
Excellent time management skills are also essential along with the desire to deliver a first-class service to the UCL community.
This is an on-campus role. It is not suitable for regular remote working.
Further Details:
A job description and person specification can be found at the bottom of this page. To apply for this post, please go to ‘Apply Now’ and supply the following:
- An up-to-date CV, including as a minimum detail of your current employment, salary and notice period, details of any former employment, and your education history.
- A supporting statement, showing how your skills and experience meet the criteria marked ‘Application’ in the Person Specification found within the Job Description for this post. Your statement should be submitted using the free text box under ‘Questionnaire’.
- UCL LCCOS reserves the right to close this advert for applications prior to the published closing date, if high volume of suitable applications are received.
- If you require any reasonable adjustments or a more accessible format in order to apply for this job online, or have any queries about the application process, please contact [email protected], quoting the job title and reference number. Further information about UCL LCCOS can be found on our website https://www.ucl.ac.uk/lccos.
The UCL Ways of Working for professional services supports colleagues to be successful and happy at UCL through sharing expectations around how we work – please see www.ucl.ac.uk/ways-of-working to find out more.
**Please note to be eligible to work within this role, you must have the right to work in the UK, be physically based in the UK and be able to travel to our London based office for an in person right to work check (if required).
What we offer
Salary The post is graded as UCL Grade 5 with salary in the range £24,144 per annum (pro-rata for Part time) including London Allowance.
Probation Appointments are subject to a probationary period of 6 months.
Annual leave is 27 working days for a full-time member of staff and 6 UCL closure days in addition to 8 Bank Holidays.
Other benefits As part of the UCL community you can access free lunch hour lectures, exhibitions and museums and collections. On campus UCL has the Bloomsbury theatre hosting a range of performances and a series of bars, cafes and other facilities, which UCL staff can use.
We also offer some great benefits some of which are Additional 5 days’ annual leave purchase scheme; defined benefit career average revalued earnings pension scheme (CARE); cycle to work scheme and season ticket loan; Immigration loan; Relocation scheme for certain posts; On-Site nursery; On-site gym; Enhanced maternity, paternity and adoption pay; Employee assistance programme: Staff Support Service; Discounted medical insurance Visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
