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Salary: £20,120.00

Job Purpose:

• To work within the Claimant team assisting and providing general support to the fee earners, who deal with all aspects of litigated and non-litigated personal injury claims
• Provide assistance within the Legal Customer Service Team

Key Duties & Responsibilities:

• Assisting with incoming phone calls
• Providing general administrative and clerical support within the Legal Customer Service Team
• Opening new claim on the system (Data imputing) and them allocating them to the handler
• Manning the commercial inboxes allocating incoming emails to files and notifying the handlers
• Proactively manage diaries and diarise actions
• Generating standard system driven letters
• Composing letters to clients/customers
• Maintain pro-active communication with clients and external agencies relating to claims
• Observing and maintaining firm confidentiality in relation to all correspondence and communication
• Taking responsibility for personal development and growth
• Effective prioritisation of tasks whilst managing a full workload
• Liaise and build relationships as appropriate with clients and their support staff
• Book client and internal meetings
• Prepare correspondence and documents from digital dictation
• Manage the case management system
• Prepare document bundles
• Printing handlers documents who are WFH
• Open and close files
• Set up new clients on the finance system
• File, archive, photocopy, scan documents as and when required
• Ensure that client contact information is kept up to date
• Assist with the booking of travel arrangements
• Liaise with Counsel and other legal representatives
• Proactively assist with ad-hoc business development and communications activities e.g. client contact reports, delegate packs etc.
• Maintain a level of individual knowledge required for the role
• Assist with incoming billing, cash collection and accounts queries
• Effectively work with fee earners and secretarial team members
• Handle confidential information in line with the firm’s data security protocols
• Minute internal meetings

Experience & Knowledge:

• Previous experience in administration or call centre role
• Good literacy and numeracy skills
• Excellent attention to detail
• A focused client service approach is essential, interacting with clients in a professional manner at all time.
• Working knowledge of MS Word and Excel
• Strong organisational and administrative skills
• Strong communication skills both verbal and written
• Ability to cope under pressure
• Ability to work to deadlines
• An ability to work using own initiative within boundaries, as well as in a team, to achieve maximum results
• Good attention to detail and an ability to work effectively with people across a wide range of levels and responsibilities.
• Good organisation and time management skills

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.

Benefits:

• Minimum 25 days’ holiday plus bank holidays
• Hybrid working model (in relevant role)
• 2 x Volunteering days to support charitable initiatives
• Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
• Medicash cash plan – claim back dental / physio / optical appointments
• My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
• Discounts and cash back on travel and shopping through Medicash extras
• Life Assurance Scheme (4 x salary)
• Pension scheme
• Funded driving theory test (in relevant role)
• Active network of Wellbeing Champions – providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues
• Dress for your day policy