Learning and Development Customer Assistant

Learning and Development Customer Assistant Edinburgh, Scotland

Marks & Spencer
Full Time Edinburgh, Scotland 10.9 GBP HOURLY Today
Job description

Academy Customer Assistant - 37.5 Hours

Permanent Position

Anticipated Start Date - 27th August

Proposed/Example Work Pattern -
Will include Sundays and evenings to be discussed at interview.

Purpose:

Support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels

Accountabilities:

Develop remarkable people – supporting learners on technical skills 30 %

  • Support the Academy Team Manager and regional stores to deliver successful regional recruitment 30 % of time spent
  • Support coordination of all development programmes including employability schemes for customer assistants 10 % of time spent.
  • Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs, 30 % of time spent.
  • Ensure all regional learning hubs and the academy facilities are maintained to a high standard
  • Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times
  • Offer exceptional levels of service to all colleagues and visitors across the academy
  • Delivering regional buddy upskilling where required
  • Deliver upskilling to Induction facilitators in standalone hubs where required
  • Listen and act on colleague feedback to make this a great place to work , with the support of BIG
  • Complete all aspects of recruitment including My HR, onboarding and peak activity to meet customer demand
  • Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy
  • Build key stakeholder relationships across Centre of Expertise, externally and Region
  • Utilise digital tools to manage academy learning capacity
  • Act as subject matter expert for onboarding, My Welcome and recruitment
  • Support the delivery and completion of Compliance Learning across the region
  • Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.


Edinburgh, CITY OF EDINBURGH, SCOTLAND;

Gyle

Learning and Development Customer Assistant
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

Digital Marketing Manager
Centrepoint London, England 45052 GBP ANNUAL Today

Line managing 2 direct reports; inspiring them to hit KPIs, protect their wellbeing and encouraging them to develop both personally and professionally.

Specialist Health Visitor for refugees and Asylum seekers
HCRG Care Group Preston, North West England, England 33706 - 40588 GBP ANNUAL Today

We are looking for a qualified Health Visitor with a SCPHN (specialist community public health nursing) qualification and be passionate about ensuring all

Paediatric Dietitian
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Ashington, South East England, England 35392 - 42618 GBP ANNUAL Today

Deliver specialised dietetic advice to children and their families/carers considering complex social and psychological factors. Work in a strategic manner.

Customer Relations
ESW Legal Southend-on-Sea, England 21000 - 22000 GBP ANNUAL Today

About us

Home Legal Direct is a tech-based company that is revolutionizing the residential property sector by providing innovative...

delivery driver
Sarpino's Pizzeria Westminster, CO Today

Who You Are:

You’re in the driver's seat! Just bring your smile, enthusiasm and a reliable set of wheels to work. You will be...