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Job Summary

This position provides day-to-day Sales delivery to Agfa HE customers and the Agfa HE organization. The Key Account Manager acts as single point of contact to customers for Agfa products & services and is responsible for creating an account strategy, coordinating and controlling the sales process, managing customer expectations and negotiating contracts.

Tasks

• Create and execute a strategic account plan
• Act as single point of contact to assigned customer base for Agfa products & services
• Accompany prospective customers from first contact to closing of contract
• Qualification of accounts
• Manage customer relationship
• Manage customer expectations during proposal & negotiation phase
• Negotiate with customers
• Negotiation of service contracts
• Explain and demonstrate the sold products/solutions and think strategically with the customer
• Coordinate and control sales processes
• Being Sales contact in hand-over from Sales to Services
• Assist the service manager during proposal & negotiation phase for SMA’s

Principal Accountabilities

• Accountability to establish and build strong client relationships over time that allow for continuity.
• Accountability for ongoing representation of sales, support and service delivery programs
• Accountability for profitable offer calculation, submission and contract management
• Accountability for over dues
• Accountability to provide a complete and meaningful hand-over to Services and R&D, according to Agfa HE best practice procedures

KPI’s

• Forecast accuracy
• Profitable OIT and revenue
• Presence with the customer
• Customer satisfaction
• Market share per segment