Job description

Guys & St Thomas NHS foundation trust Telecoms infrastructure team have a great opportunity for the right candidate.

With Guys & St Thomas' being a world leader in healthcare, IT has become a supporting pillar and the telecoms team support the critical real time communications across the estate.

Working in a highly motivated and dedicated team supporting one of the UK’s largest NHS trusts across multiple sites, supporting our telephone systems and its 18,000 users, fixing faults, patching outlets, configuring phones, supporting our 180 technical spaces and 2 data centres, the job is challenging and rewarding, helping our staff to deliver patient care.

The successful applicant will be keen to learn about telephony and physical networks, deliver work to a high standard and manage their own ever changing workload

• Follow and provide advice on safe working practices within the Communications rooms and data centres
• Assist with the management of the assigned areas of the estate: • Maintaining all Communications Rooms and Data Centres to documented standards
• Escort and supervise 3rdparty engineers on site : • Ensuring adherence to IT Standards.
• Ensuring standards and documentation are consistently and continuously maintained
• Escalating any non compliance concerns
• Assist the Technical team in ensuring Communications rooms and Data centres are kept secure
• Work independently to assess risks / issues where appropriate and also know when to escalate to other senior members to resolve / manage
• Responsible for the monitoring of power and cooling
• Work independently to react and to resolve issues with minimum service interruption and work within ITIL processes to feedback the resolution to stakeholders within agreed SLAs
• Able to work independently on small projects and manage own workload to ensure task completion in a timely fashion
• Assist with all corrective, preventative and planned maintenance for Technical Spaces and associated equipment.
• Assist the Telecoms team in independently: • Tracing and installation and fault finding of network patching (Cat5e- Cat6a and Single mode and Multimode fibre in complex high priority installations) while minimising the risk of any service interruptions
• Installation of telephony equipment

The Telecoms infrastructure team are a small group of dedicated staff ensuring that critical services are supported and operational at all times.

Supported by a senior engineer, this post will ensure the successful applicant has a superb understanding of both telecoms and technical spaces at GSTT, offering career progression for the right candidate

Technical duties

• Follow and provide advice and guidance to the Technical team, 3rdparty engineers, and IT Project managers on: • Location specific network infrastructure (copper, fibre, switches routers)
• Building regulations & consternates within public sector / NHS
• Follow safe working practices within the Communications rooms and data centres
• Assist with the management of the assigned areas of the estate: • Maintaining all Communications Rooms and Data Centres to documented standards
• Maintaining a safe working environment for all Technical Spaces
• Escort and supervise 3rdparty engineers on site : • Ensuring adherence to IT Standards.
• Ensuring standards and documentation are consistently and continuously maintained
• Escalating any non compliance concerns
• Assist the Technical team in ensuring Communications rooms and Data centres are kept secure
• Work independently to assess risks / issues where appropriate and also know when to escalate to other senior members to resolve / manage
• Responsible for the monitoring and evaluation of power, cooling, earthing and bonding including UPS (uninterruptable power supply and generators)
• Work independently to react and to resolve issues with minimum service interruption and work within ITIL processes to feedback the resolution to stakeholders within agreed SLAs
• Able to work independently on small projects and manage own workload to ensure task completion in a timely fashion
• Assist with all corrective, preventative and planned maintenance for Technical Spaces and associated equipment such as: • UPS devices
• Climate and Environmental monitoring systems
• Power distribution units
• Swipe card access systems
• Key access systems
• Assist the Telecoms team in independently: • Tracing and installation and fault finding of network patching (Cat5e- Cat6a and Single mode and Multimode fibre in complex high priority installations) while minimising the risk of any service interruptions
• Installation of telephony equipment (IP phones, analogue phones, call centre phones, fax machines, alarm lines)

Administrative duties

• To assist the Technical Space Manager in the management of capacity / space planning for the Communications Rooms and Data Centres in their assigned area
• For the assigned areas of the estate be responsible for: • Maintaining the Technical Space Service Catalogue
• Assisting with maintaining an effective Risk Management for the Technical Spaces Asset Base
• Implementation of change and service transition for the Technical Spaces Service Catalogue
• Checking and maintaining access to all Technical Spaces
• Updating documentation of all work procedures for Technical spaces
• Adhere to agreed SLA’s where defined and update the Trust’s Service Desk Call Logging System regularly
• Assist the Technical Space team in the management of inventory storage & security in the assigned area of the GSTFT estate
• Maintain, update and continually improve the trust wide Technical Space documentation set
• Maintain a safe working environment for all Technical Spaces
• Ensure all work adheres to established standards
• Auditing and documentation of cw1308 jumper fields and network patching to a high level
• Provide reports to the Technical space manager on capacity/ stores/ patching