Junior Support Engineer Borough Green, England
Job description
Based at our office in Borough Green, Kent.
37.5 Hours per week.
As a Junior Support Engineer for Kratos IT, you will provide day-to-day support and troubleshooting, as well as installation work directly to our customers, from our offices located in Borough Green, Sevenoaks.
Responsibilities
- Work as part of a team to provide technical support for customers’ existing hardware and/or software installations and resolve as soon as reasonably possible using the resources available to you.
- Answer customer phone calls, log support tickets and work on them through to resolution.
- Install, configure and support desktop operating systems. (Mainly Windows 10 onwards) as well as basic support for server applications.
- Respond to alerts from our various monitoring systems to provide proactive maintenance and support, resulting in less downtime for our customers.
- Provide on-site support to customers when required.
Skills & Requirements
- Good to excellent understanding of Microsoft Desktop operating systems.
- Basic to good understanding of networking concepts such as DNS, DHCP etc.
- Basic understanding of mobile device troubleshooting (iPhone & Android)
- Eagerness to learn and become proficient in our core product stack.
- Excellent phone manner and customer service attitude. As well as the ability to describe and demonstrate complex issues in a way customers will understand.
- Excellent written English; most of your work will be customer facing. (Emails, documentation etc.)
- Ideally have 1+ years experience within a MSP environment.
Desired Qualifications
At Kratos IT we don’t require any formal I.T qualifications for any technical role. It’s the quality of your work and experience that matters here. But having them is a good way of showing what you’ve achieved prior to joining us.
No candidate will meet every single desired qualification or skill requirement. If your experience looks a little different from what we’ve identified and you think you can bring value to the role we’d love to learn more about you!
Other Information
Kratos IT offer a competitive salary as well as taking pride in having an employee focused work environment. As part of keeping our customers and our team happy, we very rarely take on work outside of South-East London and Kent, to ensure the best balance of responsiveness to our customers and a healthy work/life balance for our employees.
We will always ensure our staff play key roles in our ongoing expansion as we build Kratos IT into the best IT provider in the South-East. Such that there will be plenty of opportunities to progress your career within the company.
This role may also be known as: Helpdesk Engineer, Service Desk Engineer, IT Support Engineer, IT Support Analyst, 1st Line Engineer, 1st Line Support Engineer, or 1st Line Helpdesk Engineer.
Job Type: Full-time
Salary: £22,000.00-£24,500.00 per year
Benefits:
- Company pension
- Private dental insurance
- Private medical insurance
- Referral programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
COVID-19 considerations:
Additional hygiene measures. Social distancing in offices and workplace generally. Regular testing.
Ability to commute/relocate:
- Borough Green, Kent: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Full UK Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: One location
