Junior IT Technician Erith, England
Job description
About this role
Our IT Technicians are responsible for the deployment and maintenance of our datacenter. As a Junior IT Technician, you will provide level 1 support to datacenter teams, subsidiaries and OVH customers, as well as contributing to the overall set up and maintenance of the datacenter.
Reporting to the DC Team Leader, you will be part of a dedicated team of L1 technicians that ensure that our datacentre operates 24/7. Therefore, this role will give you the opportunity to work on a shift rotation, with an equal share of early, day and night shifts and a minimum of a couple of rest days in between.
Responsibilities
Contribute to datacenter systems architecture and ensure 1st level of support
- Optimize the racks for new servers
- Connect power and network cables within server and network racks
- Wire the incoming cables and network within the racks respecting wiring scheme
- Install / Uninstall servers as required by the DC Team Leader and in accordance with the operational plan
- Assemble and install computer hardware (assemble / install / upgrade/ update servers)
- Adhere to health and safety rules and regulatory requirements
Contribute to Datacenter maintenance
- Complete interventions on the equipment in response to monitoring alerts or customer tickets
- Upgrade the servers (change obsolete components)
- Undertake curative maintenance on delivered servers
- Troubleshoot technical issues using various tools: network, servers
- Perform regular established maintenance procedures
- Understand and maintain cabling systems
- Replace failed networking devices within racks
- Implement actions to resolve problems related to the server environment
- Ensure servers are functioning properly via analysis and monitoring
- Keep asset databases up to date
- Manage and resolve system failures quickly
- Assist team members with other relevant maintenance tasks within the Datacenter
Coordinate activity with all 24/7 teams and help improve customer relations
- Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
- Help maintain good customer relations and customer satisfaction on a daily basis
- Ensure information is shared between maintenance agents and provide reports to the Team Leader
- Respect the schedule and targets set by the Team Leader
Skills and Experience
- A keen interest in IT and computer hardware products/components
- High school diploma or equivalent qualification in electronics / IT
- A minimum of 1 year experience in a similar role
- Advanced understanding of general maintenance procedures and techniques
- Physically capable and available to work weekends, public holidays, and evenings
- A team player with excellent communication skills
- Organized, autonomous and adaptable
- Knowledge of computer networking
- Well-organized person and have the ability to prioritize tasks
- Customer centric oriented
- Attention to detail and a solution orientated approach
- Positive, energetic and proactive mindset
- Experience of building and maintaining computers
Benefits:
As part of your compensation, you will also be entitled to the following benefits:
● Pension scheme: 9% (employer 6% / employee 3%)
● 25 days holidays per annum
● 50% contribution to public transport
● Lunch voucher scheme £5 per day (upon successful completion of probation period)
● Sports contribution
You will also be eligible to our private healthcare and dental scheme (upon successful completion of probation period), 4 days of additional flexi annual leave and global incentive and profit-sharing schemes.
Want to join a unique human adventure?
Explore new ways and use your talent and your energy to support an ambitious project?
You are at the right place. Join the OVHcloud adventure!
OVHcloud is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information or any other basis prohibited by applicable country or local laws.
Job Types: Full-time, Permanent
Salary: £27,000.00-£30,000.00 per year
Benefits:
- Life insurance
- Private medical insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Quarterly bonus
