Junior Desktop Support Engineer

Junior Desktop Support Engineer London, England

Redington
Full Time London, England 48795 GBP ANNUAL Today
Job description

Company Description


About us

As an independent, award-winning and B Corp-Certified investment consultancy, we provide a full range of outcome-oriented advice, research and technology to some of the largest pension funds, wealth managers and other institutional investors across the UK, Europe and China.

Since our humble beginnings, we’ve challenged norms and pushed boundaries to deliver on our mission of helping to make 100 million people financially secure – for the benefit of people and planet.

Our team is home to some of the brightest minds in finance who thrive on seeking innovative solutions to our clients’ complex challenges.

Sound like your cup of tea? We’d love for you to consider joining our team!


Job Description


The Technology team prides itself in giving its end users a first-class service and a platform to allow users to perform their job role where technology is an enabler and not a hindrance. In a growing business we need to be able to scale our technology and infrastructure so we’re always adding value. In this role you will be;

  • Providing 1st line support to our end-users to ensure all IT equipment is performing at its optimum level and that Servicedesk tickets are responded and solved within their agreed Service level Agreements.
  • Analysing and troubleshooting hardware and software issues, escalating to 2nd line support if required.
  • Installing new hardware and software – using our automation tools Intune and Autopilot.
  • Providing support to our London and Bristol offices, as well as remote workers.
  • Creating new user accounts and archiving and removing leaver accounts.
  • Provisioning laptops for new staff members and for laptop refreshes using Microsoft Intune.
  • Proactively researching new Office 365 features and suggest tools to keep our technology fresh and at the forefront of our industry.
  • Troubleshooting meeting room AV and VC issues

The Technology team provides a hybrid Cloud infrastructure to support the business’ SaaS product as well as supporting and managing the hardware and software for our internal user base. The team is heavily involved in many automation and optimisation projects, supporting and providing the guiderails for the Software Development teams and improving the overall experience of the Technology for all members of staff.

The Junior Desktop Support Engineer role will be a key role in helping us to maintain the service to our users and allowing our team to continue with our value adding projects.


Qualifications
  • A passion for technology
  • Experience with Windows 10 or 11
  • Experience with Office 365 products
  • Can do attitude
  • Not afraid to crawl under desks or troubleshoot meeting room AV issues
  • Problem solving mindset

It would be great if you also have;

  • 1-2 years’ experience in IT support
  • Knowledge and experience with meeting room video conferencing kit such as Logitech, Yealink and Crestron.

Additional Information


The benefits

A competitive salary and bonus

9% matching contributions to our expertly-designed pension scheme

✈️ 25 days of holiday per year (plus bank holidays and your birthday) – we also close our offices over Christmas and New Year

The opportunity to study towards industry-recognised professional qualifications

The flexibility to work from home two days a week

Access to private medical insurance, critical illness cover and life assurance

Paid maternity, paternity, adoption or shared parental leave

➕ Plus many more, which you can read about here

Equal opportunities

Diversity isn’t about recruiting individuals from minority groups to meet a quota; it’s about recruiting people from genuinely different backgrounds who bring with them a unique experience, perspective and skillset into an inclusive environment. Our commitment to inclusion and diversity will help us to tackle complex problems and create innovative solutions. You can learn more about inclusion and diversity at Redington here.

We’re an equal opportunity employer, which means we’ll consider all applicants irrespective of their age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

Junior Desktop Support Engineer
Redington

www.redington.co.uk
London, United Kingdom
Sylvia Pozezanac
$5 to $25 million (USD)
51 to 200 Employees
Company - Private
Investment & Asset Management
Finance
2006
Related Jobs

All Related Listed jobs

Localisation Project Manager
thebigword Leeds, England 21493 GBP ANNUAL Today

The role will be predominantly working from home, but we do also like to meet as a team in person from time to time so there is a requirement to attend the

Tom Ford - Make up & Fragrance Specialist - H Beauty - 37.5 Hours
The Estée Lauder Companies Edinburgh, Scotland Today

Confidence in speaking to customers, get to know them and understand their needs to best cater to them. You will also enjoy working as part of a high performing

Graduate Business Information Systems Analyst
Locogen Ltd Edinburgh, Scotland 22000 - 26000 GBP ANNUAL Today

You will be required to understand, implement, maintain and develop the business systems in line with our processes to achieve business goals and growth,

Assistant Store Manager / Assistant Head Coach
Nike London, England 28700 - 33252 GBP ANNUAL Today

Regular training on leadership, sales and products. Implementing operational excellent processes and tools to reach sales targets, optimize services and improve

Site Agent
JN Bentley Humberside Today

Car benefit (subject to role). Experience of working in a collaborative design and build environment. As a Site Manager within our ABP team, youll report into