Junior Desktop Support London, England
Job description
Company Overview
At Equilend we pride ourselves on being a leading global provider of trading, post-trade, securities market data, regulatory technology and clearing services in the securities finance industry.
Our journey began in 2000 when 10 of leading global financial institutions including Bank of America, BlackRock, Goldman Sachs, J.P. Morgan, Morgan Stanley, State Street and UBS came together with a view to increasing automation and efficiencies in the Securities Finance space. Since then, we've built our global footprint including offices in New York, Boston, Toronto, London, Dublin, Hong Kong, Tokyo, New Jersey, Pune and Chandigarh.
As a business we're committed to nurturing long-term relationships with our clients, creating an environment where our people can learn and grow, and continuing to foster an innovative and supportive environment.
Team Overview
The Desktop Support team are responsible for planning and directing the installation and connectivity of computer systems and network infrastructure to ensure the stable operation of the organization's IT resources.
This includes developing, configuring, maintaining, supporting, and optimizing all new and existing desktops, laptops, network hardware, software, and communication techniques. This role will focus on the London, Dublin, Hong Kong and Tokyo office locations to ensure that their desktop support needs are met. We are a supportive team of 4 and are looking for a passionate and organised Junior Desktop Support collogue to join us in London!
Role Responsibilities
- Providing day-to-day hands-on-support for internal company users.
- Documenting, tracking and monitoring user problems to ensure resolution in a timely manner.
- Support and administration, both onsite and remote configuration/troubleshooting, of Windows OS, including VMs, Terminal Servers, AD, DNS and Group Policies, printing operations, o365 services, etc...
- Moves, adds and changes to users desks locations and services.
Required Skills
- 2+ years of working knowledge and hands on experience with supporting and administering Windows OS, Windows servers, AD, DNS, Soft Phone solutions, and o365 services.
- Able to troubleshoot LAN, VPN, WiFi connectivity, hardware, software issues either onsite or remotely
- Experience patching and updating Windows servers and Windows OS.
- Be able to lift and move hardware over short distances (up to 25 pounds) (ex: Desktops, Monitors, Printers, etc...)
- Strong Problem-Solving and communication skills.
- Ability to work collaboratively and independently.
Role Location Benefits
- Discretionary annual bonus
- 25 holiday days per year (plus bank holidays)
- Group risk and income protection coverage from day 1 of employment
- Private health insurance and dental insurance coverage
- Generous company pension
- Regular company events
- Paid access to a mindfulness-based mental health app
- Great office location in One Canada Square, Canary Wharf
Diversity and Inclusion
We are committed to diversity and inclusion and believe that it is essential to our success as a company. We value and respect all individuals, regardless of their background, and recognize that diversity brings a wealth of perspectives and skills that help us innovate and excel and we welcome applications from individuals of all backgrounds and experiences.
If you require any accommodations during the application process please let us know.
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