Junior Account Manager London, England
Job description
Resi is on the search for a junior Account Manager to join the team on a full-time permanent basis.
Our Account Managers act as the golden thread that runs through the Resi customer journey. They are the single point of contact for a customer and they are the energy and momentum in the team - above all they are a team that loves to help people. They thrive on making Resi customers happy and ensuring that they feel guided and supported throughout their project journey. Account Managers are the true voices of Resi representing our company values and brand on a daily basis. Although they are not technical, they are incredibly knowledgeable on our product and processes, and they know how to make what is often a challenging and complicated experience clear, enjoyable and as stress-free as possible.
Resi is the UK’s largest architectural platform for home improvement projects - think extensions, renovations, loft conversions! The innovations that we are bringing to market have genuinely never been seen in this industry before - we are at the forefront of changing a highly fragmented, inefficient, costly, and frustrating customer experience. We have already managed to achieve a scale that is unprecedented in our industry; a traditional architect completes on average 12 projects a year, we complete 1,500, and our mission is to deliver Happy Homes on a national scale.
Key Responsibilities:
Working alongside architectural designers to keep projects in rhythm
Handhold the customer throughout their Resi journey
Upsell the entire Resi product suite where appropriate
Work to, and exceed commercial targets with upsells for our third parties
Have a commercial focus on all aspects of the Resi pipeline
Proactively communicate and update clients on project progress
Work alongside your studio team to prevent any blockers to a project moving forward
Voice any ideas and feedback that will improve the client journey
Be the first point of contact in the client escalation process
Organisation and admin tasks using our custom-built online admin panel (taking payments, customer feedback/ inputs from third parties)
Work with the business development & technical teams on areas of improvement
About You:
We look for bright, personable individuals who understand the importance of great customer service, and who are passionate in delivering an excellent level of service and really take pride in their work. You should be comfortable selling additional services and Resi products and feel motivated to exceed commercial targets.
Our current Account Managers are excellent communicators with superior people skills and a passion for problem solving. They are a team of individuals who strive to make Resi the go-to home improvement platform in the UK - everything from our initial consultation calls through to our final stage follow ups are driven with client experience and user journey in mind.
We know that every individual brings something different to the table - to have the best chance of success in this role we think you need to have:
Outstanding written and verbal communications skills
Excellent organisation skills
The ability to build and develop relationships with clients, regardless of their location or circumstance
The ability to communicate the Resi vision and brand successfully to our customers
Strong sales acumen - can identify upsell opportunities and execute them
Diligence and detail orientation
Emotional Intelligence
Personable - a natural ability to build rapport and trust
What we can offer you:
Resi are currently a team of ~100 people based in the heart of Brixton, South London. We have a hybrid work set up where we operate three days in the office (Monday, Tuesday and Thursday) and two days from home (Wednesday and Friday). Our office, International House, is accessible and we will make adjustments to accommodate successful candidates.
At Resi, our success is all down to our people and their talent, that’s why we treat our employees with the same respect and diligence as our customers. We pride ourselves in not just aiming to be the best in the industry, but also the best place to work - our collaborative, open and diverse culture with a heavy focus on personal development means that we don’t just grow homes, we grow people too. We have an ideas-led innovation culture and we really care about creating a diverse and inclusive team - so we welcome people from all backgrounds with different perspectives, ideas and experiences to work with us. We offer our employees...
Basic salary
Hybrid working
Flexi-hours
On the job mentoring, coaching, learning + development
Equipment and softwares that will enable you to do your best work
The opportunity to learn from a range of industry experts you typically wouldn’t work with in a regular architecture practice
33 days holiday (including bank holidays)
Enhanced maternity (66% of pay for up to 4 months after 9 months service)
Enhanced paternity (66% of pay for up to 3 and a half months after 9 months service)
Regular company-wide socials organised by the Resi social committee, and paid for by Resi
Health cash plan
Zero fee mortgage advice for you, friends and family
Office perks including snacks, fresh fruit and refreshments
The chance to make a real impact on an ever-changing industry
The opportunity to work in a team of super friendly and passionate individuals! You can check out our team here - https://resi.co.uk/about
