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IT Technician – Newcastle

Ref: ITT2JBV

Venn Group’s North East IT team are recruiting for experienced IT Technician’s! We are currently representing multiple organisations in the area and have both short- and long-term contract positions available depending on what you would prefer.

Location: Newcastle

Rate: £13 – 17 per hour (dependant on PAYE or Umbrella)

Duration: 6 months

Start: Immediate

Day to day duties:

Responsibilities:

• Provide IT support to customers, addressing all IT support-related issues
• Perform printer fixes and image-rebuilds of mobile devices, PCs, laptops, and tablets
• Maintain, configure, and build both hardware and software elements of the organization's systems, whether physical or virtual
• Handle both remote support and desktop support tasks
• Have knowledge of SCCM (System Center Configuration Manager) in a professional environment
• Utilize remote support tools extensively
• Take responsibility for incident and problem management
• Accurately record customer information to ensure timely completion of incidents and requests
• Utilize troubleshooting skills to identify and resolve technical issues
• Write technical documentation for standard operating procedures (SOPs) and knowledge base

Required Skills:

• Experience in providing IT support in an enterprise environment
• Proficiency in Windows 10, Office 365, Active Directory, Azure platforms, and Microsoft packages
• Knowledge and expertise in troubleshooting hardware and software issues
• Strong customer service skills
• Excellent communication skills (both written and verbal)
• Strong organizational skills

To apply for this role or to find out about other IT opportunities, please contact Jordan Veitch on 0113 234 6400 or email [email protected] with an up to date CV.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.